IT Support Specialist

Há 4 dias


Rio de Janeiro, Rio de Janeiro, Brasil Pogust Goodhead Tempo inteiro

**About the Role**

Pogust Goodhead is a leading law firm that pursues class actions against major companies. We are seeking an IT Support Specialist to join our team.

**Key Responsibilities**

  • Provide advanced technical support to internal employees, resolving software and network-related issues.
  • Identify the origin of software faults and collaborate with the software development team to rectify errors.
  • Manage and monitor the hot desk support system, ensuring all tickets are recorded and resolved within established SLAs.
  • Actively participate in system implementation and upgrade projects, ensuring seamless integration with other corporate tools.
  • Conduct training sessions and workshops to empower employees in optimizing the usage of available tools and systems.

**Requirements**

  • Bachelor's degree in Information Technology, Computer Science, or related fields.
  • Proven experience in technical support and customer service, showcasing strong problem-solving skills.
  • Proficiency in programming and familiarity with in-house software based on SAP.
  • Desirable knowledge of UX and UI to ensure an intuitive and user-friendly experience.
  • Fluency in English is mandatory with excellent verbal and written communication skills.

**Seniority Level: Mid to Senior**

**Personal Attributes: Proactive and self-driven with the ability to work independently.**

**Benefits**

Pogust Goodhead is committed to building an inclusive workplace, providing fair and equal career growth and learning opportunities to all employees.



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