IT Support Specialist
Há 4 dias
**About the Role**
Pogust Goodhead is a leading law firm that pursues class actions against major companies. We are seeking an IT Support Specialist to join our team.
**Key Responsibilities**
- Provide advanced technical support to internal employees, resolving software and network-related issues.
- Identify the origin of software faults and collaborate with the software development team to rectify errors.
- Manage and monitor the hot desk support system, ensuring all tickets are recorded and resolved within established SLAs.
- Actively participate in system implementation and upgrade projects, ensuring seamless integration with other corporate tools.
- Conduct training sessions and workshops to empower employees in optimizing the usage of available tools and systems.
**Requirements**
- Bachelor's degree in Information Technology, Computer Science, or related fields.
- Proven experience in technical support and customer service, showcasing strong problem-solving skills.
- Proficiency in programming and familiarity with in-house software based on SAP.
- Desirable knowledge of UX and UI to ensure an intuitive and user-friendly experience.
- Fluency in English is mandatory with excellent verbal and written communication skills.
**Seniority Level: Mid to Senior**
**Personal Attributes: Proactive and self-driven with the ability to work independently.**
**Benefits**
Pogust Goodhead is committed to building an inclusive workplace, providing fair and equal career growth and learning opportunities to all employees.
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