IT Support Specialist

1 semana atrás

Rio de Janeiro, Rio de Janeiro, Brasil TALENTOS CONSULTORIA Tempo inteiro
Job Title: IT Support Technician

We are seeking an experienced IT Support Technician to join our team at Talentos Consultoria. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our IT infrastructure and end-user devices.

Key Responsibilities:
  • Install, configure, and maintain hardware and software for our offices and maritime fleet in the Americas region.
  • Provide 2nd and 3rd level desktop and infrastructure support, as well as assigned software issues.
  • Maintain, repair, and upgrade IT hardware, including PCs, laptops, and other devices.
  • Provide technical support to local and roaming users, including troubleshooting and resolving hardware and software issues.
  • Assist the service desk in resolving hardware and software problems.
  • Manage the end-user support team, including desktop support and training functions.
  • Maintain an accurate database of IT equipment and licenses.
  • Participate in regional and global IT project planning and implementation as needed.
  • Participate in planning and budgeting for the end-user support function.
  • Manage relationships and contracts with IT vendors and suppliers to ensure optimal pricing and service.
  • Oversee the procurement, deployment, and retirement of end-user hardware and software.
  • Assist in supporting and maintaining systems supported by regional IT, including IT on vessels, IP Telephony, Office Connectivity, Mobile Phones, Printers, and software streams.
  • Adhere to IT support procedures, best practices, SOPs, and regional IT guidelines.
  • Identify problems requiring additional expertise and take appropriate action, including referring problems requiring high-level support.
  • Keep support documentation for IT processes up to date.
  • Attend and contribute to meetings within IT and other departments.
  • Any field work experience with installing wireless equipment, Wi-Fi, and 4G equipment would be beneficial.
  • Keep up to date with current IT trends.
Requirements:
  • Bachelor's degree in Computer Science, IT, or a related field.
  • 5+ years of experience in end-user support or IT service desk management.
  • Good command of written and spoken English, and Native Level Portuguese (Mandatory).
  • Strong understanding of end-user computing hardware, software, and support services.
  • Experience with Windows 10/11, Office 365, Microsoft Azure, Microsoft Intune, and exposure to Cisco Meraki/Ubiquiti preferred.
  • 2nd line support experience preferred.
  • Self-organized, active listening, attention to detail, be Agile, adapt quickly to changes, and have good time management skills.
  • Enthusiasm and teamwork a must.
Training and Competencies:
  • Strong knowledge of setting up PCs, including BIOS configuration, Microsoft operating systems, and connectivity (LAN, Wi-Fi, Bluetooth, etc.).
  • Good knowledge of the most common PC accessories and how to connect them, i.e., printers, mice, external drives.
  • Microsoft Office 365 (Word, Excel, Outlook, Access, SharePoint, Teams, Project, Visio).
  • Able to do basic setup of mobile devices like iOS devices, Android devices, etc.
  • Keep studying and updating latest technologies, applications, hardware (server, network devices, etc.), and business, etc.
  • High personal drive, approaching tasks with a high level of energy and with a structured and analytical approach to handling assigned tasks.
  • Good communications skills, well-mannered, and focused.
  • Ability to multitask, prioritize, manage time, and work under pressure.
  • Thrive on being involved in multiple simultaneous tasks and projects.
  • Preferred: ITIL, Microsoft, Cisco, or other IT service management certifications.
  • Maritime Industry IT support experience is a plus.
  • Strong problem identification and solving skill set.
  • Ability to work unsupervised and as part of a small, distributed team.

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