IT Support Specialist

Há 24 horas


Rio de Janeiro, Rio de Janeiro, Brasil J2L Specialized Recruitment Tempo inteiro
Main Responsibilities

We are seeking a highly skilled IT Support Specialist to join our team at J2L Specialized Recruitment. The successful candidate will be responsible for providing technical support to our clients, ensuring timely and effective solutions to hardware, software, and network issues.

Key Responsibilities:

  • Diagnose and resolve technical issues using troubleshooting principles and best practices.
  • Provide step-by-step guidance and instructions to empower end users to resolve common technical problems independently.
  • Log and track IT incidents and service requests in a help desk ticketing system, maintaining accurate and detailed documentation.
  • Prioritize and escalate tickets based on urgency and impact, following defined service level agreements (SLAs).
  • Follow up with end users to ensure timely resolution and provide status updates.

Technical Requirements

The ideal candidate will have a strong knowledge of hardware, software, and network troubleshooting principles, as well as excellent problem-solving and analytical skills. They will also possess effective communication skills, both verbal and written, and a customer service-oriented attitude.

Technical Competencies:

  • Operating Systems, Help Desk Software and Ticketing Systems.
  • Remote Support Tools, Active Directory, and User Account Management.
  • Networking Fundamentals, Software Installation and Configuration.
  • Hardware Installation and Maintenance, Data Backup and Recovery.
  • IT Security Fundamentals, Customer Service and Communication.
  • Documentation and Knowledge Base Management.

Requirements

The successful candidate will have a strong educational background in information technology, computer science, or a related field, and will be able to work in-person at Iracemápolis, SP. Advanced proficiency in English is essential, covering reading, writing, and conversational skills.

Segmento:ITModalide:CLTPaís:BrasilRegião:Americana Iracemápolis Limeira Piracicaba Rio ClaroRegime:Presencial


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