Technical Support Specialist
Há 5 dias
We are seeking a highly skilled and detail-oriented Technical Support Specialist to join our team at Wipro. As a key member of our process support team, you will be responsible for providing exceptional technical support to our clients, resolving issues efficiently, and ensuring high-quality service delivery.
Key Responsibilities- Provide timely and effective technical support to clients via phone, email, or other communication channels.
- Resolve client queries and issues in accordance with established SLAs and quality standards.
- Document all client interactions, including queries, resolutions, and follow-up actions.
- Collaborate with internal teams to ensure seamless process execution and high-quality service delivery.
- Stay up-to-date with product features, changes, and updates through regular training and knowledge sharing.
- Strong technical skills and knowledge of process tools and systems.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong attention to detail and commitment to quality service delivery.
- Ability to learn and adapt to new processes and technologies.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive compensation package.
- A comprehensive benefits program.
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Technical Support Specialist
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