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Technical Support Specialist

2 meses atrás


Rio de Janeiro, Rio de Janeiro, Brasil Talentflix Tempo inteiro
Job Title: Bilingual Support Analyst

About the Role:

Talentflix is seeking a highly skilled Bilingual Support Analyst to join our team in Rio de Janeiro. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients, ensuring their issues are resolved efficiently and effectively.

Responsibilities:

  • Provide phone support to users, addressing their technical queries and concerns.
  • Qualify and register requests, ensuring accurate documentation and follow-up.
  • Transfer and follow-up on escalated requests, collaborating with internal teams to resolve complex issues.
  • Offer remote support for desktops, troubleshooting and resolving technical problems.
  • Conduct connectivity testing (IP, DNS, DHCP), ensuring seamless network connectivity.
  • Administer antivirus software, ensuring our systems remain secure and up-to-date.
  • Perform remote computer updates, ensuring our clients' systems are always current.
  • Configure printers and devices, ensuring smooth operation and minimal downtime.
  • Execute maintenance scripts for desktops, ensuring optimal system performance.
  • Prepare technical documentation, providing clear and concise information for our clients.

Requirements:

  • Advanced knowledge of Windows 10 and 11 operating systems.
  • Advanced knowledge of Office and Adobe applications.
  • Basic networking knowledge.
  • Basic server knowledge.
  • Basic knowledge of Active Directory.

Desired Skills:

  • Ability to follow processes through document interpretation.
  • Clear, objective, and cordial communication.
  • Ability to research solutions.
  • Responsibility and commitment.
  • Proven experience.
  • Fluent English (mandatory).

Desired Certifications:

  • MCP Certification.
  • ITIL Certification.

About Talentflix:

Talentflix is an Information Technology company specializing in serving the Oil and Gas market. We are committed to delivering exceptional service and support to our clients, and we are seeking a talented individual to join our team.