Technical Support Specialist

Há 3 dias


Rio de Janeiro, Rio de Janeiro, Brasil Orange Tempo inteiro
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Orange. As a key member of our support team, you will be responsible for providing professional second-level technical support to our customers.

Key Responsibilities
  • Diagnose and resolve complex technical issues using software diagnostics and network/utility programs.
  • Provide timely updates to customers to meet performance objectives.
  • Allocate cases to the most appropriate next step in the case flow process.
  • Perform technical escalations in accordance with company procedures.
  • Monitor systems, customer networks, and products, and address alerts and events as necessary.
  • Liaise with internal teams and external vendors to resolve issues.
  • Document all troubleshooting and case management actions in our electronic case management system.
Requirements
  • Excellent customer service skills.
  • Relevant technical experience or customer support experience in the telecommunications industry.
  • Good interpersonal and communication skills.
  • Strong time management and organizational skills.
  • Ability to work under pressure and manage multiple tasks.
  • Teamwork and problem-solving skills.
  • Portuguese fluency (mandatory).
  • Proficient in English (Spanish language may be required).
What We Offer

As a Technical Support Specialist at Orange, you will enjoy a comprehensive benefits package, including:

  • Medical and dental plans.
  • Life insurance.
  • Meal and transportation allowances.
  • Bonus plan.
  • Gympass and day care benefits.
  • Private pension fund.
  • Birthday gift (day off) and give a day, get a day (day off) policies.
  • Maternity and paternity leave.
  • Orange Employee Solutions (psychological and legal assistance).
  • Shiatsu and labor gymnastic benefits.
  • Teleworking reimbursement.
Contract Type

This is a regular contract position.



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