Technical Support Specialist
Há 3 dias
We are seeking a highly skilled Technical Support Specialist to join our team at Orange. As a key member of our support team, you will be responsible for providing professional second-level technical support to our customers.
Key Responsibilities- Diagnose and resolve complex technical issues using software diagnostics and network/utility programs.
- Provide timely updates to customers to meet performance objectives.
- Allocate cases to the most appropriate next step in the case flow process.
- Perform technical escalations in accordance with company procedures.
- Monitor systems, customer networks, and products, and address alerts and events as necessary.
- Liaise with internal teams and external vendors to resolve issues.
- Document all troubleshooting and case management actions in our electronic case management system.
- Excellent customer service skills.
- Relevant technical experience or customer support experience in the telecommunications industry.
- Good interpersonal and communication skills.
- Strong time management and organizational skills.
- Ability to work under pressure and manage multiple tasks.
- Teamwork and problem-solving skills.
- Portuguese fluency (mandatory).
- Proficient in English (Spanish language may be required).
As a Technical Support Specialist at Orange, you will enjoy a comprehensive benefits package, including:
- Medical and dental plans.
- Life insurance.
- Meal and transportation allowances.
- Bonus plan.
- Gympass and day care benefits.
- Private pension fund.
- Birthday gift (day off) and give a day, get a day (day off) policies.
- Maternity and paternity leave.
- Orange Employee Solutions (psychological and legal assistance).
- Shiatsu and labor gymnastic benefits.
- Teleworking reimbursement.
This is a regular contract position.
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