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Company Overview: Talentflix Solutions is a leading provider of IT services to the Oil and Gas industry. We are seeking a highly skilled professional to join our team in Rio de Janeiro.
Job Summary: As a Technical Support Specialist, you will be responsible for providing technical assistance to our clients via phone and remote support. Your primary goal will be to resolve technical issues efficiently and effectively.
Key Responsibilities:
- Provide technical support to clients via phone and remote desktop connections.
- Qualify and register technical requests in a timely manner.
- Escalate complex issues to senior technicians for further assistance.
- Perform connectivity testing, antivirus administration, and remote computer updates.
- Configure printers and devices, and execute maintenance scripts for desktops.
- Prepare technical documentation and provide clear, objective communication to clients.
Requirements:
- Advanced knowledge of Windows 10 and 11 operating systems.
- Advanced knowledge of Office and Adobe applications.
- Basic networking knowledge.
- Basic server knowledge.
- Basic knowledge of Active Directory.
Desired Skills:
- Ability to follow processes through document interpretation.
- Clear, objective, and cordial communication.
- Ability to research solutions.
- Responsibility and commitment.
Desired Certifications: MCP Certification, ITIL Certification.