Technical Support Specialist
Há 5 dias
About World Business Lenders, LLC:
World Business Lenders, LLC is a leading provider of short-term commercial loans to small and medium-sized businesses across the United States. As a Contract/Consultant, you will play a critical role in supporting our clients in a remote environment.
Key Responsibilities:
- Provide exceptional technical support to clients via phone, email, and chat.
- Utilize strong interpersonal and customer service skills to resolve complex technical issues.
- Manage time effectively and prioritize tasks to meet deadlines.
- Collaborate with internal teams to ensure seamless support and resolution.
- Stay up-to-date with industry trends and best practices to enhance technical expertise.
Requirements:
- Bachelor's degree in Computer Science or related field with a minimum of 2 years of experience in a business environment.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment with multiple priorities.
- Proficient in Active Directory, Azure AVD, O/M365, PowerShell, and Zendesk Ticket system.
What We Offer:
- Competitive salary based on experience.
- 11 paid holidays per year.
- Opportunity to work with a dynamic and growing company.
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