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Technical Support Specialist

2 meses atrás

Rio de Janeiro, Rio de Janeiro, Brasil Orange Tempo inteiro

Job Summary

Orange is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing professional technical support to customers from Orange Business.

Key Responsibilities

  • Monitor and proactively respond to alerts and events detection, avoiding/mitigating services disruptions and business impacts to customers
  • Register in an electronic ticket system any support information, intervention and interaction with Orange's customers, internal teams and partners
  • Perform technical diagnostics and refer issues to correct entities to enable fixing actions of services and technologies from Orange
  • Provide status and updates to customers in accordance with performance targets established according to internal procedures
  • Ensure the necessary engagement and support from responsible fixing agencies responsible for technical interventions and service restoration
  • Follow escalations guidelines observing company procedures to ensure all matters are handled with the right level of priority

Requirements

  • Excellent customer skills are required
  • Relevant experience on technical support and customer facing roles in the technology/telecommunications industry
  • Good interpersonal and communication skills
  • Good time management, and organizational skills
  • Actively collaborate with Team work to solve problem when appropriate
  • Commitment to perform tasks according to pre-defined processes
  • Ability to build relationships with peer and management levels both with clients and the company management
  • Proactive, self-motivated and determined attitude
  • Computer skills and technology knowledge
  • Problem solving skills
  • Tenacity
  • Flexibility in terms of working hours
  • Proficient in English and Spanish language

Benefits

  • Medical plan
  • Dental plan
  • Life insurance
  • Meal allowance
  • Transportation allowance
  • Bonus plan
  • Gympass
  • Day care
  • Private pension fund
  • Birthday gift (day off)
  • Give a day, get a day (day off)
  • Maternity Leave (6 months + 1.5 year of teleworking)
  • Paternity Leave (15 days + 5 months and 15 days of teleworking)
  • Orange Employee Solutions (psychological and legal assistance)
  • Shiatsu
  • Labor gymnastic
  • Teleworking Reimbursement

Contract Type

CDI