Support Specialist

3 semanas atrás

Rio de Janeiro, Rio de Janeiro, Brasil CARTA Tempo inteiro
The Team You'll Work With

We are seeking a highly skilled and motivated individual to join our Channel Support team within our Corporations Delivery Organization. As a key member of our team, you will play a critical role in helping build the world's next great financial infrastructure company.

The Problems You'll Solve
  1. You will interact directly with Carta's client-base, addressing inbound requests and inquiries over phones and emails. A successful candidate will be comfortable and confident in written and verbal communication with all of Carta's stakeholders, including C-level executives, employees, law firms, and investors/board members.
  2. You will build strong customer relationships with paralegals and Law Firm sponsors, establishing credibility for Carta.
  3. You will proactively review customer case data to identify areas where paralegals can improve competency.
  4. You will ensure proper adherence to Service Level Agreements (SLAs) across all channels.
  5. You will serve as the Point of Contact for top law firms.
  6. You will prepare for, schedule, and conduct case review meetings and trainings with assigned customers.
  7. You will proactively identify and communicate cap table errors to customers.
  8. You will take on additional projects to drive product improvement, engaging with product teams as necessary.
  9. You will maintain a close relationship with Support leadership to ensure alignment with overall Support goals.
  10. You will serve as a mentor and subject matter expert for internal Support members and other members of the organization.
  11. You will reconcile cap tables and take on other equity projects, such as repricing, stock splits, and share conversions.
  12. You will support Launch companies that onboard to Carta through Law Firm Partners and accelerators.
  13. You will collect feedback on support cases to improve product functionality.
About You
  1. You must be fluent in English, both written and verbal.
  2. You must care deeply about client services and the role it plays in making a customer-centric company successful.
  3. You must be comfortable learning quickly and taking on new challenges.
  4. You must be able to articulate technical software issues and address equity/finance/accounting related questions in a clear and concise manner.
  5. You must be highly organized with a strong attention to detail.
  6. You must be able to establish and maintain relationships with power users.
  7. You must possess a helpful and professional attitude with excellent verbal and written skills.
  8. You must exhibit diplomacy, tact, and poise under pressure when working through customer issues, as well as a strong sense of curiosity to solve problems.

We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the recruiter via email. As a company, we value fairness, helpfulness, transparency, leadership, and build our teams around these values. Check out our website to get to know us better as you think about your next step at Carta.

Important Security Notice for Candidates

Our company has been targeted by individuals creating fake domains similar to ours to scam prospects and candidates. Please note that all official communications from us will come from an @carta.com domain. Be cautious of any requests for sensitive information or payments outside of our official channels. For more information about this type of scam, please review the provided by the Federal Trade Commission (FTC). If you encounter any suspicious activity, please report it immediately to our security team.

Awards and Acknowledgements

Companies and funds like Tribe and Pipe build their businesses on Carta. The company has been included on the list, and. We've also been recognized as a, a, and certified as a.

Interested in data privacy? Check out our policies on and

  • Technical Support Specialist

    4 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil SupportYourApp Tempo inteiro

    Unlock Your Potential as a L2 Technical Support ConsultantAre you passionate about delivering exceptional customer experiences and troubleshooting technical issues?We're looking for a skilled L2 Technical Support Consultant to join our team at SupportYourApp, a leading Support-as-a-Service company. As a key member of our technical support team, you'll...

  • Technical Support Specialist

    Há 1 mês

    Rio de Janeiro, Rio de Janeiro, Brasil Wipro Tempo inteiro

    Job SummaryWe are seeking a highly skilled and detail-oriented Technical Support Specialist to join our team at Wipro. As a key member of our process support team, you will be responsible for providing exceptional technical support to our clients, resolving issues efficiently, and ensuring high-quality service delivery.Key ResponsibilitiesProvide timely and...

  • Executive Support Specialist

    Há 1 mês

    Rio de Janeiro, Rio de Janeiro, Brasil NOV Inc Tempo inteiro

    NOV Inc. is a leading provider of high-quality services and solutions in the oil and gas sector. We are seeking a highly organized and efficient Executive Support Specialist to provide comprehensive support to the Senior Director, Operations.Responsibilities:Provide executive support to the Senior Director, Operations in a proactive and efficient manner,...

  • Executive Support Specialist

    Há 1 mês

    Rio de Janeiro, Rio de Janeiro, Brasil NOV Inc Tempo inteiro

    NOV Inc. is a leading provider of high-quality services and solutions in the oil and gas sector. We are seeking a highly organized and efficient Executive Support Specialist to provide comprehensive support to the Senior Director, Operations.Responsibilities:Provide executive support to the Senior Director, Operations in a proactive and efficient manner,...

  • Technical Support Specialist

    Há 2 horas

    Rio de Janeiro, Rio de Janeiro, Brasil Marlink Group Tempo inteiro

    About UsAt Marlink Group, we empower our customers to thrive in a rapidly changing world by providing innovative hybrid network solutions and digital technologies. Our global teams work together to bring systems and people together, pushing boundaries and combining expertise with cutting-edge technology.Job SummaryWe are seeking a skilled Technical Support...

  • Customer Support Specialist

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil RateHawk Tempo inteiro

    {"h1": "Customer Support Representative at RateHawk", "p": "We're a fast-growing international travel-tech company looking for a Customer Support Representative to help us keep our clients happy and our operations smooth. As a key member of our team, you'll be the front line voice and ears of our company, providing customer support via calls and emails for...

  • Spanish Customer Support Specialist

    Há 2 dias

    Rio de Janeiro, Rio de Janeiro, Brasil Blaze Tempo inteiro

    {"title": "Customer Support Specialist", "description": "We are Blaze, a leading online casino in LATAM, revolutionizing the iGaming industry with our innovative approach.As a Customer Support Specialist, you will be the face of our brand, providing exceptional service to our customers through live chat and email.Responsibilities:Respond to customer...

  • Technical Support Specialist

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Wipro Tempo inteiro

    Job Title: Technical Support SpecialistJob Summary:The Technical Support Specialist will provide effective technical support to the process, actively resolving client issues directly or through timely escalation to meet process SLAs. The role involves managing transactions as per required quality standards, fielding all incoming help requests from clients...

  • IT Support Specialist

    4 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Accor Hotels Tempo inteiro

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Accor Hotels. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our Property Management System (PMS) and providing technical assistance to our staff.Key ResponsibilitiesImplement and maintain the PMS, ensuring it is up to date...

  • IT Support Specialist

    1 dia atrás

    Rio de Janeiro, Rio de Janeiro, Brasil J2L Specialized Recruitment Tempo inteiro

    Main ResponsibilitiesWe are seeking a highly skilled IT Support Specialist to join our team at J2L Specialized Recruitment. The successful candidate will be responsible for providing technical support to our clients, ensuring timely and effective solutions to hardware, software, and network issues.Key Responsibilities:Diagnose and resolve technical issues...

  • Support Specialist

    Há 3 horas

    Rio de Janeiro, Rio de Janeiro, Brasil Tbwa ChiatDay Inc Tempo inteiro

    About the RoleWe are seeking an exceptional Support Analyst to join our Channel Support team within our Corporations Delivery Organization. As a key member of our team, you will play a vital role in building the world's next great financial infrastructure company.The Problems You'll SolveInteract directly with Carta's client-base, addressing inbound...

  • Support Specialist

    Há 2 horas

    Rio de Janeiro, Rio de Janeiro, Brasil Carta Tempo inteiro

    About the RoleWe are seeking an exceptional Support Analyst to join our Channel Support team within our Corporations Delivery Organization. As a key member of our team, you will play a vital role in building the world's next great financial infrastructure company.The Problems You'll SolveInteract directly with Carta's client-base, addressing inbound requests...

  • Support Specialist

    4 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil CARTA Tempo inteiro

    The Company You'll Work WithCarta is a leading platform that empowers individuals and businesses to manage equity, build companies, and invest in the future. Our mission is to unlock the potential of equity ownership for everyone, everywhere.We're trusted by over 40,000 companies and two million people in nearly 160 countries to manage complex financial...

  • Support Specialist

    Há 1 mês

    Rio de Janeiro, Rio de Janeiro, Brasil CARTA Tempo inteiro

    About the RoleWe are seeking a highly skilled Support Analyst to join our team at Carta. As a Support Analyst, you will be responsible for providing exceptional customer service to our Late Stage Private/Enterprise customers, helping them navigate the Carta platform and addressing their equity compensation needs.Key ResponsibilitiesProvide timely and...

  • Support Specialist

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil CARTA Tempo inteiro

    The Company You'll Work WithCarta is a leading platform that empowers individuals and businesses to manage equity, build companies, and invest in the future. Our mission is to unlock the power of equity ownership for everyone, everywhere.We're trusted by over 40,000 companies and two million people in nearly 160 countries to manage cap tables, compensation,...

  • Support Specialist

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil CARTA Tempo inteiro

    The Company You'll Work WithCarta is a leading platform that empowers individuals and businesses to manage equity, build companies, and invest in the future. Our mission is to unlock the power of equity ownership for everyone, everywhere.We're trusted by over 40,000 companies and two million people in nearly 160 countries to manage cap tables, compensation,...

  • Support Specialist

    1 semana atrás

    Rio de Janeiro, Rio de Janeiro, Brasil CARTA Tempo inteiro

    About the RoleWe are seeking a highly skilled Support Analyst to join our team at Carta, a leading platform for equity management and business growth. As a Support Analyst, you will be responsible for providing exceptional customer service to our Late Stage Private/Enterprise customers, ensuring their needs are met and their experience with our platform is...

  • IT Support Specialist

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Eliis Tempo inteiro

    About EliisEliis is a global leader in geoscience software solutions, renowned for its flagship product, PaleoScan, which enhances seismic interpretation workflows for the Oil & Gas industry.Job SummaryWe are seeking a highly skilled and motivated IT Support professional to support our growing operations in the Americas. This role involves supporting both...

  • IT Support Specialist

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Eliis Tempo inteiro

    About the RoleWe are seeking a highly skilled and motivated IT Support Engineer to join our team at Eliis, a global leader in geoscience software solutions.Key Responsibilities:Provide technical support for our flagship product, PaleoScan, and other geoscience software solutions.Assist in troubleshooting and resolving technical issues related to seismic...

  • Customer Support Specialist

    2 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Carta Tempo inteiro

    About CartaCarta is a leading platform that empowers individuals and organizations to manage equity, build businesses, and invest in the future. Our mission is to unlock the power of equity ownership for more people in more places.The RoleWe are seeking a skilled Venture Capital Support Analyst to join our Investor Services Support team. As a key member of...