Support Specialist

Há 4 horas


Rio de Janeiro, Rio de Janeiro, Brasil Carta Tempo inteiro
About the Role

We are seeking an exceptional Support Analyst to join our Channel Support team within our Corporations Delivery Organization. As a key member of our team, you will play a vital role in building the world's next great financial infrastructure company.

The Problems You'll Solve
  • Interact directly with Carta's client-base, addressing inbound requests and inquiries over phones and emails.
  • Build strong customer relationships with paralegals and Law Firm sponsors, ensuring credibility for Carta.
  • Proactively review customer case data to identify areas for improvement.
  • Ensure proper adherence to Service Level Agreements (SLAs) across all channels.
  • Serve as a Point of Contact for top law firms, preparing for and conducting case review meetings and trainings.
  • Identify and communicate cap table errors to customers.
  • Take on additional projects to drive product improvement, engaging with product teams as necessary.
  • Maintain a close relationship with Support leadership to ensure alignment with overall Support goals.
  • Serve as a mentor and subject matter expert for internal Support members and other members of the organization.
About You
  • Fluent in English, both written and verbal.
  • Care deeply about client services and its role in making a customer-centric company successful.
  • Comfortable learning quickly and taking on new challenges.
  • Ability to articulate technical software issues and address equity/finance/accounting related questions in a clear and concise manner.
  • Highly organized with a strong attention to detail.
  • Ability to establish and maintain relationships with power users.
  • Possess a helpful and professional attitude with excellent verbal and written skills.
What We Offer

We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email.


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