IT Support Specialist

Há 3 dias


Rio de Janeiro, Rio de Janeiro, Brasil Eliis Tempo inteiro
About Eliis

Eliis is a global leader in geoscience software solutions, renowned for its flagship product, PaleoScan, which enhances seismic interpretation workflows for the Oil & Gas industry.

Job Summary

We are seeking a highly skilled and motivated IT Support professional to support our growing operations in the Americas. This role involves supporting both our internal IT infrastructure and providing client support across the region.

Key Responsibilities
  • IT Support & Network Administration: Configure and maintain NAS systems to ensure secure data storage and access. Set up and manage secure VPNs for remote access across our regional offices and for clients.
  • DevOps & Web Services: Install, configure, and maintain Docker for microservices architecture to support our software and internal tools (Azure, AWS environment). Collaborate on the deployment and automation of internal and client-facing services.
  • System Administration: Provide day-to-day system administration support, ensuring the smooth operation of Windows environments. Troubleshoot hardware, software, and network issues for both internal users and clients.
  • Client Support: Offer remote and onsite technical support to clients across the Americas, ensuring timely resolution of issues related to network, software, or system configurations.
  • Collaboration & Communication: Work in close collaboration with the IT Manager based in Montpellier, France, using English for regular communication. Liaise with local clients in Spanish or Portuguese for technical support and troubleshooting.
Required Qualifications
  • Education & Experience: Minimum 3-5 years of experience in IT support, system administration, and/or network administration roles. Proven experience with NAS systems, VPN, and network troubleshooting.
  • Skills: Solid understanding of network security and data protection protocols. Strong troubleshooting skills and ability to diagnose issues quickly. Excellent communication skills, able to work independently and collaborate with remote teams.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth within a global company.
  • Collaborative work environment with cross-functional teams across different regions.
  • Work on cutting-edge technology in the Oil & Gas industry.

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