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IT Support Specialist

Há 1 mês

Rio de Janeiro, Rio de Janeiro, Brasil J2L Specialized Recruitment Tempo inteiro

**Job Summary**

We are seeking a highly skilled IT Support Specialist to join our team at J2L Specialized Recruitment. As an IT Support Specialist, you will be responsible for providing technical assistance to our clients and ensuring the smooth operation of our IT systems.

**Key Responsibilities**

  • Diagnose and resolve hardware, software, and network issues in a timely and effective manner.
  • Provide step-by-step guidance and troubleshooting instructions to empower end users to resolve common technical problems independently.
  • Log and track IT incidents and service requests in a help desk ticketing system, maintaining accurate and detailed documentation.
  • Prioritize and escalate tickets based on urgency and impact, following defined service level agreements (SLAs).
  • Assist in the installation, configuration, and maintenance of hardware components, including desktops, laptops, printers, and peripherals.
  • Create, modify, and deactivate user accounts and access permissions following established procedures and security policies.
  • Maintain and update technical documentation, knowledge base articles, and standard operating procedures to enhance IT support efficiency.
  • Provide basic training to end users on using hardware, software, and IT systems effectively.
  • Assist in maintaining an inventory of IT assets, including hardware, software licenses, and peripherals.
  • Support asset procurement, tracking, and disposal processes.

**Requirements**

  • Graduating/Graduated in information technology, computer science, or a related field is preferred.
  • Strong knowledge of hardware, software, and network troubleshooting principles.
  • Excellent problem-solving and analytical skills.
  • Effective communication skills, both verbal and written.
  • Customer service-oriented attitude.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Advanced proficiency in English, covering reading, writing, and conversational skills, is essential.

**Technical Competencies**

  • Operating Systems, Help Desk Software and Ticketing Systems.
  • Remote Support Tools, Active Directory, and User Account Management.
  • Networking Fundamentals, Software Installation and Configuration.
  • Hardware Installation and Maintenance, Data Backup and Recovery.
  • IT Security Fundamentals, Customer Service and Communication.
  • Documentation and Knowledge Base Management.

**Work Environment**

This is a presential job, located in Iracemápolis, SP, Brazil.