Cybersecurity Support Specialist

3 semanas atrás


Rio de Janeiro, Rio de Janeiro, Brasil Orange Tempo inteiro
About the Role

To manage customer requests relating to security technologies according to Service Level Agreement and standard incident management processes. These technologies may include Fortigate, Checkpoint, Juniper, ZScaler and BigIP.

Customer issues could be raised by:

  1. Customers themselves (Reactive Support)
  2. Monitoring activities (Pro-active Support)

Responsibilities:

  1. Initiate Root Cause Analysis when total outages are resolved or upon management requests.
  2. Regular reviews with Level 1 security support, Level 2 support and engineering teams for post-review incidents.
  3. Change Management:
  4. Handle change requests on customers' Security infrastructures & technologies with respect to the defined Service Level Agreement.
  5. Change may be initiated following customer or internal requests.
  6. Perform Risk Level Assessment together with related stakeholders on targeted change.
  7. Participate in regular governance with the Change Advisory Board (CAB) to validate requests.
Key Skills and Experience

The ideal candidate will have:

  • Degree or Master degree in IT or Telecommunications field from a recognized university.
  • CCNA certified.
  • Security certification such as Fortinet NSE 4/5/6/7, Palo Alto, PCNSA/PCNSE/PCSAE, Checkpoint CCSA/CCSE are desirable.
  • ITIL V3 Foundation (optional).
  • Microsoft Certifications (optional).
  • Any certification within the related fields will be a definite advantage - Juniper / Zscaler.
  • Experience: 3 years as IT customer support or IT Administrator or 2 years in a similar role.

  • Cybersecurity Specialist

    4 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Orange Tempo inteiro

    Job SummaryAt Orange, we are seeking a highly skilled Cybersecurity Specialist to join our team. The successful candidate will be responsible for managing customer issues and requests related to security technologies, including Fortigate, Checkpoint, Juniper, ZScaler, and BigIP.Key ResponsibilitiesManage customer issues and requests according to Service...

  • Technical Support Specialist

    4 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil IP Four Digital Limited Tempo inteiro

    Job Type:Technical Support SpecialistWorking Place:OSS/IP Technical Support SpecialistKey Responsibilities:Handle network management system failures and customer requests; Deal with network changes within the network management system; Responsible for daily maintenance and inspection of the network management system, including reporting network failures


  • Rio de Janeiro, Rio de Janeiro, Brasil Sky Systems, Inc. (SkySys) Tempo inteiro

    Job Title: IT Support SpecialistJob Summary:We are seeking a skilled IT Support Specialist to join our team at Sky Systems, Inc. (SkySys). As an IT Support Specialist, you will be responsible for providing on-site and remote technical support to users, resolving hardware and software issues, and configuring, installing, and updating operating systems,...


  • Rio de Janeiro, Rio de Janeiro, Brasil IP Four Digital Limited Tempo inteiro

    Job Type: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at IP Four Digital Limited. As a Technical Support Specialist, you will be responsible for handling network management system failures and customer requests, dealing with network changes within the network management system, and...


  • Rio de Janeiro, Rio de Janeiro, Brasil Wipro Tempo inteiro

    Job Title: Technical Support SpecialistJob Summary:The Technical Support Specialist will provide exceptional technical support to clients, resolving issues efficiently and effectively. This role requires strong problem-solving skills, attention to detail, and excellent communication skills.Key Responsibilities:Provide technical support to clients via phone,...


  • Rio de Janeiro, Rio de Janeiro, Brasil Cummins Inc. Tempo inteiro

    Job Summary:As an Administrative Support Specialist at Cummins Inc., you will play a vital role in providing timely and effective administrative support to our office, business unit, or department. You will perform activities under direct supervision, ensuring that all tasks are completed accurately and on time.Key Responsibilities:Answering telephones,...

  • HR Support Specialist

    3 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Rina Tempo inteiro

    Job OverviewRINA is seeking a motivated and detail-oriented HR Support Specialist to join its Global Human Resources Division in Rio de Janeiro, Brazil.Key ResponsibilitiesProvide hands-on support for operational activities related to data, processes, and HR systems across LATAM countries.Collaborate with the payroll department to assist with the...

  • Technical Support Specialist

    3 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Swapcard Corporation Tempo inteiro

    Customer Support RoleAt Swapcard Corporation, we are looking for a highly skilled Technical Support Specialist to join our team. This role is perfect for someone who is passionate about delivering exceptional customer experiences and has a strong background in technical support.ResponsibilitiesCommunicate effectively with customers through various channels,...


  • Rio de Janeiro, Rio de Janeiro, Brasil Sky Systems, Inc. (SkySys) Tempo inteiro

    Job Overview:Sky Systems, Inc. (SkySys) is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing on-site and remote technical support to users, resolving hardware and software issues, and configuring, installing, and updating operating systems.Key Responsibilities:Provide...

  • Cybersecurity Specialist

    4 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Bugcrowd Tempo inteiro

    Empowering Organizations to Stay Ahead of Threat ActorsBugcrowd is a pioneering company that has been at the forefront of cybersecurity since 2012. Our mission is to empower organizations to take control and stay ahead of threat actors by harnessing the collective ingenuity and expertise of our customers and a trusted alliance of elite hackers.Our Security...


  • Rio de Janeiro, Rio de Janeiro, Brasil Imapolania Tempo inteiro

    We are seeking a highly organized and analytical Support Operations Specialist to provide logistics support to our teams in Poland, Israel, Portugal, and Brazil.This role involves assisting in productivity control, assigning tasks, and controlling deadlines across all teams.**Key Responsibilities:** Assist in productivity control and task assignment Control...

  • Support Specialist

    Há 7 dias


    Rio de Janeiro, Rio de Janeiro, Brasil Tbwa ChiatDay Inc Tempo inteiro

    About CartaCarta develops purpose-built software that transforms traditional accounting into a powerful growth engine. Our world-class fund administration platform supports nearly 7,000 funds and SPVs, representing nearly $130 billion in assets under management in venture capital and private equity.We are trusted by more than 40,000 companies, which manage...


  • Rio de Janeiro, Rio de Janeiro, Brasil Fresenius Medical Care Tempo inteiro

    Fresenius Medical Care seeks a skilled Administrative Support Specialist to provide general secretarial and administrative support to our department.Estimated Salary: $45,000 - $55,000 per yearWe are looking for an individual who is detail-oriented, organized, and able to work in a fast-paced environment. The ideal candidate will have excellent communication...


  • Rio de Janeiro, Rio de Janeiro, Brasil EXUS Ltd Tempo inteiro

    At EXUS Ltd, we're committed to simplifying risk management software. Our Financial Suite (EFS) has been trusted by risk professionals in over 32 countries worldwide. As a Senior Application Support Specialist, you'll play a key role in introducing simplicity and intelligence into business processes for our clients in the Philippines and beyond.Key...


  • Rio de Janeiro, Rio de Janeiro, Brasil Cummins Tempo inteiro

    As an Administrative Support Specialist at Cummins, you will play a vital role in ensuring the smooth operation of our office. Your primary responsibility will be to provide administrative support to our team, including answering phones, taking messages, and performing various administrative tasks.Key responsibilities include:Providing administrative support...


  • Rio de Janeiro, Rio de Janeiro, Brasil Fortinet Tempo inteiro

    Job SummaryFortinet is seeking a highly skilled Cybersecurity Architect to join our Professional Services team. As a key member of our LATAM organization, you will serve as a customer-facing technical point of contact, guiding and overseeing technical aspects during solution, transition, and delivery phases.Key ResponsibilitiesCollaborate with internal and...

  • IT Support Specialist

    4 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil TALENTOS CONSULTORIA Tempo inteiro

    Job OverviewWe are seeking a highly skilled IT Support Specialist to join our team at Talentos Consultoria. As a key member of our team, you will be responsible for providing top-notch technical support to our operations team and project initiatives.Key ResponsibilitiesInstall and configure hardware and software for offices in Americas locations and maritime...


  • Rio de Janeiro, Rio de Janeiro, Brasil TALENTOS CONSULTORIA Tempo inteiro

    We are seeking an experienced Technical IT Support Specialist to join our team at Talentos Consultoria. In this role, you will be responsible for ensuring the smooth operation of our IT systems and services. Your main tasks will be:Key ResponsibilitiesHardware and Software Support: Install, configure, and maintain hardware and software systems for our...


  • Rio de Janeiro, Rio de Janeiro, Brasil Tbwa ChiatDay Inc Tempo inteiro

    About the RoleWe're seeking a Support Operations Specialist to join our team at Carta. As a key member of our LLC support team, you'll be responsible for delivering exceptional customer service, fostering meaningful relationships with our clients, and ensuring they get maximum value from our software.Your ResponsibilitiesProvide timely and accurate responses...


  • Rio de Janeiro, Rio de Janeiro, Brasil Schlumberger Tempo inteiro

    Schlumberger is seeking a skilled Desktop Support Analyst to join its team. As a Desktop Support Specialist, you will play a crucial role in providing expert-level support for computer hardware, software, and peripherals.The ideal candidate will have strong technical knowledge of desktop hardware and software, as well as excellent communication and...