Support Operations Specialist

Há 7 dias


Rio de Janeiro, Rio de Janeiro, Brasil Tbwa ChiatDay Inc Tempo inteiro

About the Role

We're seeking a Support Operations Specialist to join our team at Carta. As a key member of our LLC support team, you'll be responsible for delivering exceptional customer service, fostering meaningful relationships with our clients, and ensuring they get maximum value from our software.

Your Responsibilities

  • Provide timely and accurate responses to customer inquiries and issues via phone, email, and Zoom video calls.
  • Serve as a technical product expert to respond to queries from clients and internal departments.
  • Identify and recommend process improvements to enhance customer satisfaction and experience.
  • Work closely with product, engineering, business development, and training departments to ensure customer needs are met.
  • Ensure accurate documentation of customer interactions within Salesforce.
  • Triage incoming requests and identify trends/patterns across the customer base.
  • Take on additional projects to drive product improvement.

About You

  • Experience in a fast-paced, client-facing environment is a plus.
  • Able to quickly learn and understand our SaaS platform configuration and troubleshoot system issues.
  • Strong written and verbal communication skills.
  • Highly organized with strong attention to detail.
  • Care deeply about client services.
  • Exhibit diplomacy, tact, and poise when communicating with clients.


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