Support Specialist
Há 3 dias
About Carta
Carta develops purpose-built software that transforms traditional accounting into a powerful growth engine. Our world-class fund administration platform supports nearly 7,000 funds and SPVs, representing nearly $130 billion in assets under management in venture capital and private equity.
We are trusted by more than 40,000 companies, which manage their cap tables, valuations, taxes, equity programs, compensation, and more. Our employees are on a mission to unlock the power of equity ownership for more people in more places.
Role Overview
We are looking for a skilled Support Specialist to join our high growth team. As a member of our LLC support team, you will work to deliver white-glove customer service while fostering meaningful relationships with our clients to ensure they get maximum value from our software.
Key Responsibilities
- Provide timely and accurate responses to client inquiries and issues via phone, email, and Zoom video calls.
- Identify, recommend, test, and implement operational procedure improvements.
- Work closely with product, engineering, business development, training, and other departments to ensure customer needs are met.
- Ensure accurate documentation of customer interactions within Salesforce.
About You
- You have experience building relationships in a fast-paced, client-facing environment.
- You can quickly learn and understand our SaaS platform configuration and troubleshoot system issues.
- You have strong written and verbal communication skills.
- You are highly organized with strong attention to detail.
- You care deeply about client services and exhibit diplomacy, tact, and poise when communicating with clients.
What We Offer
We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. We are looking for someone who is driven to help and solve problems, and who is able to work in a fast-paced environment.
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