Housekeeping Operations Coordinator

3 semanas atrás

Brasil Accor Hotels Tempo inteiro
Housekeeping Manager in Training Job Description

At Accor Hotels, we are seeking a highly motivated and detail-oriented individual to join our housekeeping team as a Housekeeping Manager in Training. This is an excellent opportunity for someone who is passionate about delivering exceptional guest experiences and is eager to learn and grow with our company.

Key Responsibilities:
  • Participate in a comprehensive training program that includes hands-on learning, mentorship, and shadowing experienced housekeeping leaders.
  • Learn and implement the hotel's housekeeping standards, policies, and procedures.
  • Train and mentor housekeeping staff to ensure they understand and adhere to brand standards and safety protocols.
  • Assist in staff scheduling, performance evaluations, and coaching.
  • Supervise the cleaning of guest rooms, public areas, and back-of-house spaces to ensure high cleanliness standards are consistently maintained.
  • Ensure all areas are well-stocked with necessary supplies, such as toiletries, linens, and cleaning agents.
  • Assist in conducting room inspections, reporting on room readiness, and resolving any issues that may arise.
  • Assist in managing the housekeeping team, including room attendants, supervisors, and laundry staff, to ensure efficient and effective operations.
  • Support with daily staff assignments, ensuring adequate coverage during peak times and managing labor costs.
  • Help manage staff performance, including giving constructive feedback, conducting training sessions, and maintaining high morale within the team.
  • Assist in monitoring inventory levels of cleaning supplies, linens, and guest amenities, ensuring accurate ordering and cost control.
  • Help with stock rotation, ensuring all items are stored and maintained in accordance with hotel policies and safety standards.
  • Learn to manage the ordering process for supplies, working within budgetary constraints to control departmental expenses.
  • Participate in routine inspections of guest rooms, public areas, and back-of-house facilities to ensure cleanliness and safety standards are met.
  • Identify areas for improvement in operational efficiency and cleanliness, proposing solutions to the management team.
  • Handle guest complaints or concerns related to housekeeping services, ensuring prompt resolution and satisfaction.
  • Ensure all housekeeping staff follow health, safety, and sanitation guidelines, including the safe use and handling of cleaning chemicals.
  • Maintain awareness of hotel emergency procedures and protocols, ensuring staff are adequately trained and compliant.
  • Assist in ensuring compliance with environmental sustainability initiatives, such as waste management and energy conservation practices.

Requirements:
  • Currently enrolled in or recently graduated from a Hospitality Management, Business, or related program.
  • Previous experience in a hospitality setting, especially in housekeeping or customer service, is an advantage but not required.
  • Strong leadership and team-building abilities.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Detail-oriented with a focus on maintaining high cleanliness standards.
  • Knowledge of safety and sanitation practices (training will be provided if needed).
  • Ability to work with hotel management software and basic office tools (e.g., Microsoft Office).

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