Customer Support Coordinator

2 meses atrás

brasil Draiver Tempo inteiro

Position: Customer Support Coordinator

Type of Contract: Full-time

Location: Brazil, Mexico, Argentina

Work Model: Remote

Level: Pleno


We are seeking a dynamic Support Coordinator to join our team at DRAIVER, the world's leading vehicle logistics platform with a rapidly growing presence in over 10 countries.


About Us:


At DRAIVER, we pride ourselves on delivering exceptional experiences in vehicle logistics, creating value for our customers, and fostering opportunities for independent drivers. Join us in transforming the way companies manage their vehicle logistics.


Function Purpose:


We are seeking a dynamic and experienced Support Coordinator to lead our team of support specialists in a fast-paced 24/7 operations environment. The Support Coordinator will be responsible for overseeing the day-to-day operations of the support team, ensuring that our clients receive timely and high-quality assistance at all times. This role requires strong leadership skills, a customer-centric approach, data driven decision on day-to-day and the ability to thrive in a high-pressure environment. This role requires excellent communication skills, attention to detail, and a commitment to providing exceptional support to our clients.


Main Responsibilities:


  • Lead and supervise a team of support specialists, providing guidance, support, and feedback as needed.
  • Develop and implement policies, procedures, and best practices to ensure efficient and effective operations.
  • Monitor team performance and productivity, and take proactive measures to address any issues or gaps.
  • Coordinate staffing schedules to ensure adequate coverage for 24/7 operations, including nights, weekends, and holidays.
  • Conduct regular training sessions and performance evaluations for team members to enhance skills and knowledge.
  • Act as a point of escalation for complex or escalated customer issues, and provide resolution as needed.
  • Monitor performance KPIs for the team and the general support operations
  • Deep dive over issues not solved as a first touch to develop together with ops and tech best solution
  • Excellence in process documentation, owning to create flows and process for unplanned process
  • Collaborate with other departments to identify and address systemic issues affecting customer satisfaction.
  • Maintain accurate records of support activities, including tickets, resolutions, and customer interactions.
  • Be the voice and advocate of our clients with other stakeholders of the company
  • Create team goals, according to the company KPIs and provide guidance how to achieve


Main Requirements:


  • Proficiency in English, Portuguese and Spanish are a plus.
  • Minimum of 2 years in a supervisory or leadership role in time sensitive operations.
  • Previous experience in startups is a plus, in particular with hyper growth and uncertain environment
  • Proven leadership skills, with the ability to motivate and inspire team members to achieve goals and objectives.
  • Strong interpersonal and communication skills, with the ability to interact effectively with clients, team members, and stakeholders at all levels.
  • Excellent problem-solving skills and the ability to think quickly and strategically in high-pressure situations.
  • Excellence in process mapping and creation
  • Proficiency in customer support software and tools, such as ticketing systems, CRM platforms, and knowledge bases.
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Knowledge of industry regulations and compliance standards related to customer support operations.
  • Familiarity with KPIs and data-driven decision-making.
  • Graduated in higher education or actively pursuing a degree.
  • Strong organizational skills, maintaining accurate records of driver interactions and issue resolutions.


  • Customer Support Coordinator

    2 meses atrás

    Brasil Draiver Tempo inteiro

    Position: Customer Support Coordinator Type of Contract: Full-time Location: Brazil, Mexico, Argentina Work Model: Remote Level: Pleno We are seeking a dynamic Support Coordinator to join our team at DRAIVER, the world's leading vehicle logistics platform with a rapidly growing presence in over 10 countries. About Us: At DRAIVER, we pride...

  • Customer Support Coordinator

    2 meses atrás

    brasil Draiver Tempo inteiro

    Position: Customer Support Coordinator Type of Contract: Full-time Location: Brazil, Mexico, Argentina Work Model: Remote Level: Pleno We are seeking a dynamic Support Coordinator to join our team at DRAIVER, the world's leading vehicle logistics platform with a rapidly growing presence in over 10 countries. About Us: At DRAIVER, we pride ourselves on...

  • Gaming Support Specialist

    Há 4 horas

    Brasil Customer Umbrella Ltd Tempo inteiro

    We're seeking experienced Gaming Customer Support Agents with a strong command of English to join our client's Mobile Games team. As a key player in providing top-notch customer support, you'll be an integral part of ensuring seamless gaming experiences for players worldwide.To succeed in this role, you should have:Previous experience in the Customer Support...

  • Customer Support Specialist

    4 semanas atrás

    Brasil TIDY Tempo inteiro €1.000

    TIDY Customer Support Specialist Phone Calls/Chat/Email Support/Video Chat About us: TIDY is a US technology company trying to make it easy to keep properties cleaned and maintained. Our remote team is based primarily in the US and Brazil. Our incredible technology helps people manage their properties digitally. We have over 100,000 people who have used...

  • Strategic Sales Operations Coordinator

    1 dia atrás

    Brasil HIKINEX Tempo inteiro

    OverviewHikinex is a vibrant company based in Vancouver, BC, seeking an experienced and skilled Sales Operations Coordinator to join our dynamic team. The ideal candidate will have a proven track record of 2 years or more in sales or sales support, with a strong background in operations, account management, or executive assistance.Job Summary:The Sales...

  • Customer Support Specialist

    3 meses atrás

    Brasil Servicology Tempo inteiro

    Servicology is an international company that evolves by supporting our customers’ products. We love good products. Such products, marketing, and communication of which go straight to the heart. Products that love their customers and help them become more successful. Currently, we are looking for a Customer Support Specialist . You will be able to...

  • Customer Support Specialist

    3 meses atrás

    brasil Servicology Tempo inteiro

    Servicology is an international company that evolves by supporting our customers’ products. We love good products. Such products, marketing, and communication of which go straight to the heart. Products that love their customers and help them become more successful. Currently, we are looking for a Customer Support Specialist . You will be able to...

  • Information Technology Support Coordinator

    2 semanas atrás

    Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the largest IT Services companies in the world!! Here you can transform your career! Why join TCS? Here at TCS we believe that people make a difference, which is why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...

  • TIDY | Customer Support Specialist | brasil

    4 semanas atrás

    brasil TIDY Tempo inteiro

    TIDY Customer Support SpecialistPhone Calls/Chat/Email Support/Video ChatAbout us:TIDY is a US technology company trying to make it easy to keep properties cleaned and maintained. Our remote team is based primarily in the US and Brazil.Our incredible technology helps people manage their properties digitally. We have over 100,000 people who have used the...

  • TIDY | Customer Support Specialist | brasil

    4 semanas atrás

    brasil TIDY Tempo inteiro

    TIDY Customer Support Specialist Phone Calls/Chat/Email Support/Video Chat About us: TIDY is a US technology company trying to make it easy to keep properties cleaned and maintained. Our remote team is based primarily in the US and Brazil. Our incredible technology helps people manage their properties digitally. We have over 100,000 people who have used the...

  • Information Technology Support Coordinator

    2 semanas atrás

    Brasil, BR Tata Consultancy Services Tempo inteiro

    Come to one of the largest IT Services companies in the world!! Here you can transform your career! Why join TCS? Here at TCS we believe that people make a difference, which is why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...

  • Project Coordinator

    2 meses atrás

    Brasil Preciseconsultants Tempo inteiro

    Precise Consultants is seeking a skilled Project Coordinator to support an LBL project with operations in Brazil.Key Responsibilities:Assist the Project Manager in coordinating project operations.Coordinate logistics and supply chain management.Ensure compliance with project regulations and standards.Collaborate with team members to achieve project...

  • Servicology | Customer Support Specialist | brasil

    4 semanas atrás

    brasil Servicology Tempo inteiro

    Servicology is an international company that evolves by supporting our customers’ products. We love good products. Such products, marketing, and communication of which go straight to the heart. Products that love their customers and help them become more successful.Currently, we are looking for a Customer Support Specialist. You will be able to communicate...

  • Customer Experience Champion

    2 semanas atrás

    Brasil WATI - WhatsApp Team Inbox Tempo inteiro

    About WATI - WhatsApp Team InboxWe are a fast-growing SaaS platform revolutionizing customer communication for businesses. Our cutting-edge software empowers companies to engage with customers in real-time, at scale.Our innovative platform is easy to use and can be up and running quickly. As a result, thousands of customers across 100+ countries trust us to...

  • Sales Operations Coordinator

    4 semanas atrás

    Brasil HIKINEX Tempo inteiro

    We are seeking an energetic and experienced Sales Operations Coordinator to join our team at HIKINEX in Vancouver, BC. As a key member of our sales department, you will play a vital role in ensuring the efficient and high-quality delivery of proposals needed for our valued prospects and customers.Job SummaryThis is a fantastic opportunity for you to delve...

  • Tata Consultancy Services | Information Technology Support Coordinator

    2 semanas atrás

    brasil Tata Consultancy Services Tempo inteiro

    Come to one of the largest IT Services companies in the world!! Here you can transform your career! Why join TCS? Here at TCS we believe that people make a difference, which is why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...

  • Tata Consultancy Services | Information Technology Support Coordinator

    2 semanas atrás

    brasil Tata Consultancy Services Tempo inteiro

    Come to one of the largest IT Services companies in the world!! Here you can transform your career! Why join TCS? Here at TCS we believe that people make a difference, which is why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...

  • Senior Service Delivery Coordinator

    Há 4 horas

    Brasil Keep Simple Tempo inteiro

    At our company, 'Keep Simple', we are seeking a highly skilled Senior Service Delivery Coordinator to join our team. The ideal candidate will have a proven track record of successfully managing service requests and ensuring seamless delivery of services to our internal customers.As a Senior Service Delivery Coordinator, you will be responsible for working...

  • Strategic Support Specialist

    2 semanas atrás

    Brasil Databricks Inc. Tempo inteiro

    We are seeking an experienced Designated Support Engineer to join our team at Databricks Inc. in Sao Paulo, Brazil. This is a unique opportunity to work with our largest strategic accounts and provide a high touch support experience.As a Designated Support Engineer, you will develop and maintain close relationships with a strategic group of customers. You...

  • Customer Experience Advocate

    4 semanas atrás

    Brasil JATO Tempo inteiro

    Job Summary:We are seeking a highly skilled Customer Experience Advocate to join our team at JATO Dynamics. As a key member of our Customer Experience and Success teams, you will play a vital role in delivering exceptional customer experiences and driving business growth.About the Role:As a Customer Experience Advocate, you will be responsible for executing...