Senior Service Delivery Coordinator

3 semanas atrás


Brasil Keep Simple Tempo inteiro

At our company, 'Keep Simple', we are seeking a highly skilled Senior Service Delivery Coordinator to join our team. The ideal candidate will have a proven track record of successfully managing service requests and ensuring seamless delivery of services to our internal customers.

As a Senior Service Delivery Coordinator, you will be responsible for working closely with internal stakeholders, technical teams, and vendors to bridge the gap between request submissions and service delivery. You will ensure that all open requests are being handled in a timely and efficient manner, meeting the written SLAs.

The role requires strong organizational skills, excellent communication skills, and the ability to work independently in a fast-paced environment. You will also be responsible for providing request coordination duties such as assigning tickets, reassigning tickets, and helping technicians prioritize and balance out ticket volumes in their assignment queues.

We offer a competitive salary package, including an estimated annual salary of $83,500, based on industry standards and location. Our company operates 100% remotely, offering flexibility and work-life balance.

To be successful in this role, you should have at least 2 years of overall service management experience, with a Bachelor's degree in Information Systems or a related field. ITIL v3 or v4 Foundations certification is preferred. Exceptional customer service skills are a must, along with a strong working knowledge of ITIL and/or ITSM, and proficiency in ServiceNow.

If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Apply now to take your career to the next level and become part of our dynamic team



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