Medical Information Expert
1 dia atrás
A Medical Information Professional Role
We are the vital link between new medical ideas and those who need them. Our team works to improve health by providing high-quality information services.
About the Job- Provide technical and medical information, and/or intake of adverse events/product complaints with excellent customer service.
- Analyze and research inquiries, documenting interactions according to organizational, client, and regulatory guidelines.
- Analyze caller's questions to formulate accurate and concise responses using approved resources.
- Identify, record, and triage adverse events and product complaints according to guidelines, providing additional support as needed.
- Maintain thorough knowledge of project and corporate policies, procedures, and applicable regulatory requirements.
- Work closely with internal and external client contacts to resolve complex inquiries, researching medical literature and drafting responses when necessary.
- Bachelor's degree or equivalent formal academic/vocational qualification.
- Previous experience providing knowledge, skills, and abilities to perform the job.
- Excellent verbal and written communication skills, language proficiency (comprehension, speaking, reading, and writing), and fluency in a second language (may be required).
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a team environment.
- Flexibility and adaptability.
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