Operational Leadership Specialist

Há 13 horas

Brasil beBeeOperator Tempo inteiro US$170.000 - US$200.000
Job Overview

We are seeking a highly operational and execution-focused leader to oversee a critical portion of our unified Support organization, managing managers and a team of 15–30+ as we continue to scale.

This role is designed for a metrics-driven operator who thrives in fast-paced environments, drives accountability, and builds high-performing teams that consistently deliver excellent member experiences.

  • Key Responsibilities:
  • Lead & Manage at Scale: Oversee a portion of the Support organization, including frontline managers and their teams. Drive strong performance management, coaching leaders to deliver consistently high results.
  • Drive Operational Excellence: Implement and refine processes to improve speed, quality, and efficiency of member interactions. Standardize workflows, reduce variation, and drive consistency across the team.
  • Execute with Rigor & Speed: Set clear goals, track progress, and rapidly execute improvements—balancing immediate needs with long-term scalability.
  • Own Metrics & KPIs: Define and monitor key performance indicators for your team (e.g., response time, CSAT, productivity, QA scores). Use data to identify gaps, drive accountability, and deliver measurable improvements.
  • Partner Cross-Functionally: Work closely with Product, Engineering, and Data teams to improve tools, workflows, and systems that enable frontline success.
  • Develop Leaders: Mentor and coach your managers to build strong people leadership, team engagement, and a culture of accountability.
  • Champion Member Experience: Ensure your team delivers compassionate, efficient, and consistent support for Maven members in moments that matter.

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