IT Support Professional

1 dia atrás

Campinas, São Paulo, Brasil beBeeSupport Tempo inteiro

Seeking a highly skilled IT support professional to join our team. As an IT Application/Production Support Analyst, you will be responsible for providing technical-level production support, including environment management, deployment coordination, infrastructure projects, and user support.

Key Responsibilities:

  • Environment Management: Manage application environments (database, web, and application servers) used across development, testing, and release stages. Coordinate environment usage by assigning resources to teams and individuals as needed.
  • Release Management: Create and manage release pipelines using Azure DevOps, overseeing deployments and associated tasks. Monitor release activities and troubleshoot deployment issues.
  • Infrastructure and Maintenance: Lead and support infrastructure-related projects, including server upgrades and disaster recovery (DR) testing. Conduct periodic application/server maintenance (e.g., password rotations, SSL certificate renewals).
  • Production Support: Investigate, track, and resolve production issues in collaboration with global support and development teams. Create and manage support tickets, ensuring compliance with regulatory procedures.
  • Testing and Documentation: Contribute to root cause analysis, bug fix validation, and testing activities. Write and execute test scripts and release plans. Create and maintain documentation for systems, processes, and projects.
  • Collaboration & Communication: Work across onshore, nearshore, and offshore teams to coordinate initiatives and resolve issues. Participate in regular team and project meetings. Maintain a real-time workboard to track progress and communicate status with leadership.

Required Skills and Qualifications:

  • Hands-on experience with Microsoft Azure DevOps, particularly pipelines, builds, repositories, version control, and deployment error handling.
  • Strong understanding of server/network architecture, web development technologies, and relational databases.
  • Familiarity with Agile development and SDLC processes.
  • Excellent organizational and communication skills, with the ability to interface effectively with both technical teams and end-users.
  • Strong attention to detail, problem-solving abilities, and initiative.
  • Ability to read and write technical documentation, requirements, and test scripts.
  • Willingness to work outside regular business hours when necessary for critical support.

Benefits:

  • Opportunity to work on high-profile projects
  • Professional growth and development
  • A diverse and dynamic work environment

Location: Mexico

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