ITSM Operations Engineering Lead

2 semanas atrás

Barueri, São Paulo, Brasil Corteva Agriscience Tempo inteiro

About the Role

Corteva Agriscience is seeking an experienced ITSM Operations Engineering Lead to join our team. As a key member of our IT organization, you will be responsible for setting and realizing the vision for IT solutions within our portfolio of products, platforms, and services.

Key Responsibilities

  • Lead the design, deployment, and continuous improvement of ITSM practices.
  • Implement best practices for system security, performance optimization, and governance.
  • Act as leadership point for complex Major Incidents (MI) or any complex ITSM related issues.
  • Provide on-call support as needed to ensure 24/7 system availability via MI Process.
  • Implement and enforce security policies and procedures to safeguard data and systems.
  • Maintain detailed documentation of policies, processes, and procedures.
  • Identify opportunities for process performance improvements and implement enhancements.
  • Establish strong connections between the respective teams within IT.
  • Ensure processes are in compliance with external regulations and participate in audits as required.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • Proven experience in driving continuous improvement in core ITSM processes (Change/ Release, Incident, Problem, Knowledge, Configuration/CMDB, Service Request, Demand, Reporting).
  • 5+ Years of experience in ITIL / ITSM (Implementation and Operations).
  • Strong knowledge of Service Now and enabling key core ITSM processes.
  • Familiarity with configuration management and CMDB and underpinning processes, products, and services.
  • Excellent problem-solving and troubleshooting skills.
  • Ability to communicate technical information effectively to both technical and non-technical stakeholders.
  • Excellent product management skills.
  • Excellent analytical and critical thinking skills.
  • Strong ability to engage with a global team and provide coaching and oversight.
  • Strong organizational skills to manage multiple tasks within the constraints of timeline and budget.

About Corteva Agriscience

Corteva Agriscience is a leading innovator in agriculture, dedicated to helping farmers grow what's next. We are a team of passionate individuals who are committed to building the future of agriculture through science and technology.

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