Professional Services Consultant

2 meses atrás

São Paulo, São Paulo, Brasil Securiti Tempo inteiro
About the Role

We are seeking a highly skilled Professional Services Consultant to join our global customer success organization at Securiti. As a key member of our team, you will be responsible for leading post-sales customer engagements and ensuring maximum value for our customers from our product offerings.

Key Responsibilities
  • Drive the overall post-sales engagement with customers, covering customer onboarding, implementation projects, and advocacy.
  • Develop and execute customer success plans that map customer requirements, success criteria, project plan, and milestones/issues tracking to a streamlined and efficient onboarding process.
  • Balance sales acumen for customer relationship management with deep technical skills in areas such as Data Protection and Security, SQL/NoSQL databases, Linux and Bash scripting, Networking and OSI model, Filesystems, Cloud Platforms, Docker/Kubernetes containers, and Virtualization.
  • Combine implementation project management with managing customer engagement programs, including operational metrics, time reporting, service profitability/yield, and customer success metrics, such as lifetime value (LTV), CSAT, and NPS.
  • Interface with engineering and product management to provide a feedback loop that includes repeatable IP in the form of implementation tools, customer insights, and quality improvements.
  • Interface with sales and marketing for smooth transition from pre-sales to post-sales, ensuring customer lifecycle continuity, thereby minimizing churn and maximizing customer growth.
Requirements
  • Minimum of a Bachelor's Degree in a technical field with 7+ years of work experience as a professional services consultant or related technical engineering field.
  • Hands-on experience with key technologies, such as Data Protection and Security, SQL/NoSQL databases, Linux and Bash scripting, Networking and OSI model, Filesystems, Cloud Platforms (AWS, GCP, Azure), Docker/Kubernetes containers, and Virtualization.
  • Demonstrated success with solution design and implementation across complex technology stacks.
  • Demonstrated depth in project management and PMO aspects, such as task tracking and dependencies, milestones/issues tracking, project risk mitigation, time tracking, and project profitability.
  • Proficiency in one or more Project and Customer Success Management systems, such as Smartsheets and Gainsight.
  • Strong presence with excellent communication and leadership skills, and a proven track record of collaborative success with customers, vendors, staff, and internal business partners.
  • Understanding Data Security and Privacy, including corresponding regulations, is a strong plus.
  • Up to 30% travel (domestic and international).

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