IT Infrastructure Technical Lead

Há 14 horas

Blumenau, Santa Catarina, Brasil beBeeInfrastructure Tempo inteiro R$66.000 - R$86.000

We are looking for a professional to join our team as an Infrastructure Support Specialist.

Job Overview

This role plays a critical part in ensuring the smooth operation of our infrastructure. The successful candidate will serve as the main point of contact for high-complexity and critical infrastructure demands.

Key Responsibilities
  • Act as the primary point of contact for high-complexity and critical infrastructure demands.
  • Install, configure, and maintain various equipment including switches, access points, wireless controllers, firewalls, NAC solutions, video conferencing equipment, physical and virtual servers (Windows Server and Linux).
  • Execute corrective, preventive, and improvement actions to ensure optimal infrastructure performance.
  • Perform LAN/WLAN troubleshooting in internal and client environments.
  • Approve and validate new network solutions.
  • Support clients and technical teams with network connectivity topics.
  • Prepare documentation and present project deliverables.
  • Ensure high-quality user support and maintain SLA compliance.
  • Serve as the technical go-to person for the team.
Requirements
  • Previous experience in IT support or customer service.
  • Basic knowledge of hardware (assembly, simple diagnostics) and software (Windows OS, Office Suite).
  • Excellent communication skills (written and verbal).
  • Strong organizational skills and ability to prioritize multiple tasks.
  • Proactive mindset with analytical thinking and problem-solving skills.
  • Fluent or native in Mandarin.
  • Advanced English (B2/C1 or higher).
  • Theoretical or practical knowledge in automation (e.g., scripting, RPA tools, automated testing).
  • Strong logical reasoning and ability to analyze technical scenarios.
Preferred Qualifications
  • Experience or knowledge in the automotive industry.

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