Senior Technical Support Specialist

Há 6 dias

São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiro R$35.000 - R$55.000

Job Overview

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  • This is a full-time role that involves supporting employees, agencies and clients with modern technology solutions.
  • The ideal candidate will have excellent problem-solving skills, a proactive attitude and be able to build trust-based relationships with diverse end-users.
  • Strong written and verbal communication skills are also essential.
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Key Responsibilities:

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  2. Deliver exceptional on-site IT support to employees, agencies and visiting clients, in line with company standards.">
  3. Provide remote support to regional offices as needed.">
  4. Ensure deskside operations and standard technology services, including meeting room AV, are maintained and supported.">
  5. Build strong relationships with business users, understanding their needs and delivering tailored support.">
  6. Champion a customer-focused approach, empowering end-users to make the most of technology tools.">
  7. Educate users on IT services, policies and best practices.">
  8. Accurately log all IT engagements in the ticketing system for reporting and performance tracking.">
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Requirements:

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  • ">
  • 3–5 years' experience in IT help desk or deskside support roles.">
  • Strong cross-platform expertise in Windows and Mac OS, working knowledge of AV technology.">
  • Excellent problem-solving skills and a proactive, can-do attitude.">
  • Empathy and effective communication skills with diverse end-users.">
  • Ability to build trust-based relationships and collaborate across teams.">
  • Strong written and verbal English communication skills.">
  • Effective time management and prioritization abilities.">
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Benefits:

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  • ">
  • Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.">
  • Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.">
  • Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers.">
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Other Information:

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  • ">
  • This is a 100% on-site role; you must be able to work from one of our designated office locations.">
  • Must be fluent in English.">

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