Cybersecurity Specialist

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro R$220.000 - R$350.000

Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support group, you will be responsible for providing top-notch technical support to our customers.

  • Manage customer requests to ensure timely and efficient issue resolution;
  • Deliver premium support focused on incident resolution and product/service renewal to ensure customer satisfaction;
  • Ensure compliance with contractually documented Maintenance Service Agreements;
  • Conduct regular onsite visits for Enterprise customers to maintain engagement and address issues proactively;
  • Follow all documented processes to maintain organisational visibility of customer issues/requests;
  • Facilitate communication between customers, product experts, and development teams to manage escalations requiring fixes or feature requests;
  • Collaborate with clients to assess their IT business needs, requirements, and challenges;
  • Plan, develop and test technical solutions and architectures meeting client needs;
  • Analyse customer business requirements and diagnose product/system issues through end-user consultation;
  • Advocate for customers regarding required fixes or feature requests;
  • Provide customers with work reports and host review calls for technical/support issues;
  • Deliver consultative knowledge transfer and documentation to clients;
  • Update product documentation and share customer feedback/feature requests with product managers;
  • Deliver Kaspersky Professional Services upon request.

Required Skills and Qualifications

To be successful in this role, you will need to have:

  • Excellent communication and interpersonal skills;
  • Fluent English language skills (written and spoken); Spanish proficiency is a strong plus;
  • Proven ability to engage senior technical/management stakeholders;
  • Strong negotiation skills;
  • Advanced technical expertise in Microsoft OS, Linux Administration, Enterprise Networking, Virtualisation, and Troubleshooting;
  • Intermediate skills in MS SQL & Exchange, Web/messaging systems;
  • Nice-to-have: Kaspersky product certifications, CompTIA CASP+ or equivalent;
  • Bachelor's degree in IT, Computer Science, or related field;
  • 7+ years in IT (with 4+ years focused on IT security);
  • Certifications: MCP (Windows Server/Windows 10+), CCNA (highly beneficial), VMware ESXi/Linux certifications;
  • Must obtain Kaspersky core certifications within 3 months of hire.

Benefits

This role offers a range of benefits, including:

  • Opportunity to work with a leading cybersecurity company;
  • Chance to develop your technical skills and expertise;
  • Collaborative and dynamic work environment;
  • Competitive salary and benefits package.

Others

Please note that this is a challenging role that requires:

  • Proactive ownership of resolution and root-cause analysis;
  • Strong analytical and troubleshooting skills for complex systems;
  • Critical thinking and decision-making;
  • Excellent time management and prioritisation in fast-paced environments.

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