Program Manager, Amazon Mentor

2 semanas atrás

Brás Amazon Servicos de Varejo do Brasil Ltda. Tempo inteiro

We are seeking a talented Program Manager to join our Amazon Mentor team. The successful candidate will be responsible for scaling our Partnership Development strategy through programmatic initiatives. This role involves managing the relationship with a pipeline of external partners, driving projects to improve the overall partner experience in the Amazon Mentor program, and using feedback from partners and merchants to identify opportunities to improve Amazon's products, services, processes, systems, and tools.

Key Responsibilities
  • Own and develop mechanisms to scale partner on-boarding, education, and support
  • Interact 1:1 with partners to support and improve their experience in Amazon
  • Own and report to leadership key business metrics related to partner and seller development
  • Work with cross-functional teams (Account managers, BizDev, PMs, Marketing, Operations, etc.)
  • Enable partners to learn and master Amazon's tools and systems so they can teach and train the merchants to become self-sufficient in managing their catalog, inventory, and performance efficiently and to the required standards
About the Team

The Amazon Mentor Program incentivizes third-party partners (3PPs) - such as integrators, consultants, and influencers - to refer, launch, and grow Sellers on Amazon, allowing us to scale our capabilities to onboard new SPs. The partners are trained to prospect leads, pitch Sellers, provide launch assistance (e.g., catalog and listing), and post-launch engagement for up to 4 months (e.g., Ads, FBA).

Requirements
  • 5+ years of program or project management experience
  • Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
Preferred Qualifications
  • 5+ years of driving process improvements experience
  • 2+ Experience in developing partnerships and managing external partners
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
  • Experience building processes, project management, and schedules

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