IT Support Specialist

1 dia atrás


Colombo, Paraná, Brasil beBeeSupport Tempo inteiro US$83.000 - US$109.000

Job Description:

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We are seeking an IT Support Specialist to join our team, focusing on providing 2nd level remote IT support for Managed Services clients. This role involves taking technical ownership of assigned accounts, acting as an escalation point, and proactively managing clients' IT environments.

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Key Responsibilities:

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  • Provide L2 support for service delivery teams and resolve technical issues
  • Maintain broad technical expertise in IT infrastructure and a solid understanding of ITIL processes
  • Ensure support SLA targets are achieved
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Requirements:

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To succeed in this role, you will need minimum 3 years of IT experience, advanced experience in Wintel environments, strong analytical and problem-solving skills, and excellent verbal and written communication skills.

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Benefits:

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As an IT Support Specialist with us, you can expect competitive remuneration, training and certification bonuses, culture awards that recognize excellence, and opportunities for professional growth and development.

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About Us:

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We value diversity, equality, and inclusion in the workplace and strive to create a welcoming environment where everyone feels valued and empowered to contribute their best work.



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