Senior Customer Retention Specialist

Há 2 dias

Palhoça, Santa Catarina, Brasil Varsity Tutors Tempo inteiro

About the Role:

Varsity Tutors, a leading education technology company, is seeking a highly skilled Senior Customer Retention Specialist to join our team in Brazil. As a key member of our customer success team, you will be responsible for driving customer engagement, increasing retention, and delivering exceptional customer experiences.

Key Responsibilities:

  • Conduct high-volume inbound phone calls to support current customers, deflecting cancellation requests and instilling confidence in our products.
  • Manage existing customers at risk of canceling services, addressing complaints, and increasing satisfaction and securing renewals or saves.
  • Achieve client onboarding, retention, and engagement targets set by management.
  • Assess and understand client needs to make recommendations for educational products and services.
  • Communicate effectively with internal teams and external customers, de-escalating and handling challenging situations.
  • Implement coaching and feedback to provide customers with a high-quality experience.

Requirements:

  • Fluent in English.
  • 3+ years of experience in high-level customer escalations in account management, client relations, hospitality, or tourism, preferably over the phone.
  • Education, teaching, or tutoring experience is preferred but not required.
  • High empathy and emotional intelligence, with the ability to understand families' educational needs and make product/service recommendations.
  • Strong problem-solving skills and ability to adapt quickly in a fast-paced environment.
  • Conflict management skills and the ability to use high-level judgment when managing customer defects.
  • Ability to remain calm and professional in stressful situations.
  • Excellent verbal and written communication skills.
  • Ability to work independently and multi-task.

What We Offer:

  • Competitive hourly rate ($12/hr USD).
  • Full-time position (40 hours per week, evenings and weekends required).
  • Fully remote position.
  • A once-in-a-lifetime opportunity to help transform how the world learns.
  • A fast-paced, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture.

  • Customer Support Specialist

    Há 6 dias

    Palhoça, Santa Catarina, Brasil Right Stakes Tempo inteiro

    About Right StakesWe're a European company on a mission to transform digital entertainment experiences through innovative solutions and exceptional customer support.Our ValuesWe take Agile seriously and empower our teams to execute the best strategies, fostering a culture that values one-on-one interactions and feedback loops.Job OverviewAs a Support Analyst...

  • Pricing Specialist

    Há 3 dias

    Palhoça, Santa Catarina, Brasil Uwl Do Brasil Operadora Multimodal Ltda. Tempo inteiro

    BENEFITS- R$1270.00 monthly food allowance.- Annual bonus.- Comprehensive health insurance (covering 50% of a dependent's monthly premium).- Dental insurance.- 100% company-paid English language classes.- Corporate university opportunities.- Flexible work schedule.- Therapy assistance (after a probationary period).RESPONSIBILITIES- Evaluate shipment requests...

  • Office Operations Specialist

    Há 7 dias

    Palhoça, Santa Catarina, Brasil Infraspeak Tempo inteiro

    About InfraspeakInfraspeak is a cutting-edge Intelligent Maintenance Management Platform (IMMP) that empowers thousands of teams worldwide to streamline their operations and achieve their goals.We're a fast-growing company that partners with customers from diverse industries and geographies, driven by our mission to make a positive impact on people's...

  • Ocean Freight Pricing Specialist

    Há 3 dias

    Palhoça, Santa Catarina, Brasil Uwl Do Brasil Operadora Multimodal Ltda. Tempo inteiro

    Benefits:Auxílio alimentação: R$1209,00/mês;Aulas de inglês 100% pagas pela empresa;Participação em Resultados Anual;Universidade corporativa;Programa de flexibilidade de jornada;Unimed Estadual 50% Coparticipação;Uniodonto;Auxílio terapia (após período de experiência).Main Responsibilities:Update rates in spreadsheets- Send quotation and...

  • Senior Quality Assurance Specialist

    Há 3 dias

    Palhoça, Santa Catarina, Brasil Mcfadyen Digital Tempo inteiro

    About McFadyen DigitalMcfadyen Digital is a leading digital transformation company that specializes in e-commerce marketplace solutions. With over 15 years of experience, we have built dozens of platforms that generate billions of dollars in gross merchandise value (GMV). Our company has served 10% of the Fortune 500 and has a global presence with offices in...

  • Senior Product Manager

    Há 2 dias

    Palhoça, Santa Catarina, Brasil Arctouch Tempo inteiro

    About the RoleWe are seeking a highly skilled and experienced Senior Product Manager to join our team at ArcTouch. As a key member of our organization, you will play a critical role in driving business growth and delivering exceptional client experiences.Key ResponsibilitiesDevelop and execute product strategies that align with business objectives and meet...

  • Mid-Level Application Support Specialist

    Há 3 dias

    Palhoça, Santa Catarina, Brasil Mcfadyen Digital Tempo inteiro

    **About McFadyen Digital**We are a leading advisor and implementer of e-commerce marketplace solutions, with a proven track record of delivering successful digital transformations to global brands. Our team of experts has built dozens of platforms that generate billions of dollars in revenue, and we're proud to have served 10% of the Fortune 500.**Job...

  • Brokerage - Us Specialist

    Há 4 dias

    Palhoça, Santa Catarina, Brasil Uwl Do Brasil Operadora Multimodal Ltda. Tempo inteiro

    BENEFITS- Food allowance/meal: R$1209,00.- Annual bonus.- Health plan (including a dependent at 50% of the monthly fee).- Dental plan.- 100% company-paid English course.- Corporate university.- Flexible work schedule.- Therapy assistance (after a period of experience).RESPONSIBILITIES- ISF Filling and Management.- Learn and assist with tracking and...

  • Operations Hybrid Carrier Specialist

    Há 3 dias

    Palhoça, Santa Catarina, Brasil Uwl Do Brasil Operadora Multimodal Ltda. Tempo inteiro

    BENEFITS- R$1270.00 monthly food allowance.- Annual bonus.- Comprehensive health plan (covering 50% of dependent's monthly premium).- Dental plan.- 100% company-paid English language course.- Corporate university opportunities.- Flexible work schedule.- Therapy assistance (after a probationary period).RESPONSIBILITIES- Evaluate shipment requests to determine...

  • UI/UX Designer

    Há 3 dias

    Palhoça, Santa Catarina, Brasil Duda Tempo inteiro

    About the RoleWe are seeking an exceptional UI/UX Designer to join our design studio team at Duda, a leading responsive website builder for digital marketing agencies, SaaS companies, hosting companies, online directories, and all web professionals who serve small businesses.The ideal candidate will be responsible for leading design initiatives across the...

  • Senior Engineering Program Manager

    Há 7 dias

    Palhoça, Santa Catarina, Brasil Renewable Energy Grid Solutions Tempo inteiro

    Job SummaryWe are seeking a highly skilled Senior Engineering Program Manager to join our team at Renewable Energy Grid Solutions. As a key member of our engineering team, you will be responsible for driving initiatives to improve the effectiveness of our Engineering function and interfacing with other functions to provide effective coordination of metrics,...

  • Account Manager

    Há 4 dias

    Palhoça, Santa Catarina, Brasil Infraspeak Tempo inteiro

    About InfraspeakInfraspeak is a cutting-edge Intelligent Maintenance Management Platform (IMMP) that empowers teams to overcome today's challenges and future-proof their operations. Our platform collects data and transforms it into real actions using state-of-the-art technology, making it accessible to teams of all sizes.Our VisionWe believe that only great...

  • Analista de Éxito del Cliente Senior

    Há 2 dias

    Palhoça, Santa Catarina, Brasil Rd Station Tempo inteiro

    Descripción del PuestoEn Rd Station, estamos comprometidos con ayudar a las personas a crecer sus negocios y a los países a crecer sus economías. Nuestra plataforma 100% brasileña para marketing digital y automatización de ventas es utilizada por más de 40,000 clientes en más de 40 países.Nuestro equipo de RDoers, con más de 900 personas, nos ha...

  • Senior Business Analyst

    Há 3 dias

    Palhoça, Santa Catarina, Brasil Mcfadyen Digital Tempo inteiro

    About McFadyen DigitalMcfadyen Digital is a leading advisor and implementer of e-commerce marketplace solutions. With 15 years of experience in implementing marketplaces, we've built dozens of platforms that cumulatively generate billions of dollars of Gross Merchandise Value (GMV). We're honored to have served 10% of the Fortune 500. Our global offices are...

  • Analista de customer success senior

    3 meses atrás

    Palhoça, Brasil Netvagas Tempo inteiro

    A Opens Tecnologia é uma empresa de 20 anos que tem por missão promover um melhor relacionamento entre as empresas e seus clientes, antevendo suas necessidades e oferecendo canais de atendimento eficientes e ágeis. Construímos uma empresa sólida e sustentável, que com investimento próprio vem crescendo de forma consistente. Se você busca um lugar...