Order Processing Optimizer

Job ID: 40503 | Location: Lodz, Poland, hybrid work

Foster a culture of excellence in customer satisfaction by streamlining order processing operations and providing outstanding service through effective communication, problem-solving, and proactive approach to meeting customer needs.

As a key member of our Order Management team, you will be responsible for executing and optimizing daily transactional activities to meet Service Level Agreements/Key Performance Indicators while following standardized processes. This includes driving and supporting process improvement initiatives and projects, ensuring operational compliance with regulations and internal/external guidelines, and maintaining effective communication with internal/external customers and stakeholders.

• University degree in Business Administration, Economic Sciences, or international shipping/forwarding/trade.
  
• 2 years of experience in Customer Service Desk.
  
• SAP module knowledge and proficiency in Microsoft Office (especially Excel).
  
• Experience in business process management (all levels welcome).
  
• Customer-centric mindset and ability to translate customer needs into solutions.
  
• Problem-solving abilities with a proactive approach to process improvement.
  
• Experience in a Shared Service Center environment is desirable.
  
• German A2+

• Possibility to work in a Top Employer certified company.
  
• A rewarding challenge to further develop your skills in a professional work environment.
  
• An opportunity to be a part of the team with great enthusiasm for the business and for delivering top class services.
  
• Career development within our organization.
  
• Relocation packages.
  
• Internal and external trainings.
  
• Benefits such as sport card (Multisport), private health care, additional life insurance.
  
• Language courses.
  
• Performance related yearly bonus.
  
• Broad range of initiatives provided by Social Team (cultural, sporty, loan found, various contest, occasional bonuses etc.).
  
• Discount card for the various restaurants.
  
• Integrational team events.
  
• Possibility to participate in the charity activities.
  
• Excellent working conditions in Monopolis complex in Lodz (wheelchair accessible workplace).

We are shaping the future with our customers by connecting customer focus, innovation, and people. Our purpose is to foster sustainability in different industries by creating solutions that promote harmony between people and planet.