Order Management Specialist

We are seeking a skilled Process Management Expert to join our Order Management team. The ideal candidate will possess strong analytical and problem-solving skills, with the ability to execute and optimize daily transactional activities to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

• Drive process improvement initiatives and projects.
  
• Maintain effective communication with internal/external customers and stakeholders.

This is an excellent opportunity for individuals who are dedicated to enhancing customer satisfaction and streamlining order processing operations. We believe in putting our customers first and are seeking individuals who share our commitment to providing outstanding service through effective communication, problem-solving, and a proactive approach to meeting customer needs.

In this role, you will be responsible for executing and optimizing daily transactional activities to meet SLA/KPIs while following standardized processes. You will also drive and support process improvement initiatives and projects, ensuring operational compliance with regulations and internal/external guidelines.

• Execute and optimize daily transactional activities to meet SLA/KPIs while following standardized processes.
  
• Drive and support process improvement initiatives and projects.
  
• Ensure operational compliance with regulations and internal/external guidelines.
  
• Maintain effective communication with internal/external customers and stakeholders.
  
• Document and maintain up-to-date operational procedures.
  
• Act as a backup for team members and facilitate knowledge sharing.

Joining us means you'll have the chance to make a real impact on sustainability, innovation, relations with customers, and your own career development.