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Senior Operations Manager

Há 1 mês

São Paulo, São Paulo, Brasil Shopee Tempo inteiro

At Shopee, we're empowering sellers from around the world to succeed in the Southeast Asia and Taiwan region. As a key member of our Cross Border team, you'll play a vital role in helping sellers market their products across 7 markets and providing essential services like cross border logistics, operations, payments, product related services, overseas warehouse fulfillment, and business intelligence.

**Key Responsibilities:**

• Help build and lead a Seller Operations team from scratch in the CB Area.

• Execute Operations SOPs across Shopee internal teams to accelerate key work streams impacting Seller Experience.

• Develop and align necessary SOPs to drive superior seller experience.

• Serve as the main stakeholder for Cross Border seller situations with our overseas team.

• Ensure attainment and improvement of key KPIs: Seller NPS, Issue Resolution SLA, Seller compensation Accuracy.

• Coordinate daily operations according to local business scenarios.

• Handle contingencies with a deep level of commitment and tactical execution.

• Analyze critical issues through accurate and focused data analysis and problem-solving capabilities.

• Prepare multiple instances/meetings with internal and external stakeholders to support key projects and initiatives.

**Requirements:**

• Bachelor's Degree in Administration, Economics, Engineering, or related fields.

• Experience in Operations planning.

• Advanced knowledge of Excel.

• Advanced English proficiency.

• Ability to meet tight deadlines while managing multiple competing projects in a fast-paced environment.

• Capability to create executive presentations for leadership roles within the company.