
Tech Lead for Enterprise Technical Support
Há 9 horas
Technical Support Manager
">Key Responsibilities:- Lead and develop a team of technical support engineers to provide exceptional customer service.
- Manage onboarding, mentoring, and ongoing development of team members to ensure operational excellence.
- Drive efficiency through KPI tracking, process optimization, documentation, and change management.
- Conduct performance evaluations and act as a liaison between technical support and cross-functional teams.
- Support escalated enterprise customer issues and risk assessments.
Requirements:
- 6+ years of experience in a technical, customer-facing role supporting enterprise SaaS products.
- 3+ years of experience as a team lead or manager in a technical support environment.
- Proven experience managing individuals in hybrid or remote team environments.
- An effective and proven technical background in software, including handling escalations and mentoring teams.
- Bachelor's degree or equivalent experience in Computer Science, Engineering, or related technical field.
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