
Technical Lead
Há 14 horas
**About the Role:**
">The Red Hat Application Platform Support team is looking for a Technical Lead to join us in Sao Paulo, Brazil. In this position, you will oversee a team of engineers responsible for providing technical support to enterprise customers and help them meet customer-centric organizational goals.
">**Key Responsibilities:**
">- Manage and maintain a team of technically skilled engineers covering Application Platform Support solutions
- Manage customer escalations for highly technical support requests
- Maintain a high level of customer satisfaction
- Continuously promote and guide the professional and personal development of your team
**Requirements:**
">- Commercial experience in a customer service or technical support environment for a technology-oriented company or department
- Demonstrated team-management experience with solid customer focus
- Ability to identify potential and motivate and develop your team from scratch
- Ability to handle multiple tasks at once, prioritize, and work well under pressure
**What You Will Bring:
">- Excellent written and verbal communication skills in English
- Familiarity with Openshift or cloud technologies in the enterprise sector is a plus
- Knowledge of support systems and tools is a plus
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