Technical Lead

Há 14 horas


São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro

**About the Role:**

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The Red Hat Application Platform Support team is looking for a Technical Lead to join us in Sao Paulo, Brazil. In this position, you will oversee a team of engineers responsible for providing technical support to enterprise customers and help them meet customer-centric organizational goals.

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**Key Responsibilities:**

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  • Manage and maintain a team of technically skilled engineers covering Application Platform Support solutions
  • Manage customer escalations for highly technical support requests
  • Maintain a high level of customer satisfaction
  • Continuously promote and guide the professional and personal development of your team
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**Requirements:**

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  • Commercial experience in a customer service or technical support environment for a technology-oriented company or department
  • Demonstrated team-management experience with solid customer focus
  • Ability to identify potential and motivate and develop your team from scratch
  • Ability to handle multiple tasks at once, prioritize, and work well under pressure
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**What You Will Bring:

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  • Excellent written and verbal communication skills in English
  • Familiarity with Openshift or cloud technologies in the enterprise sector is a plus
  • Knowledge of support systems and tools is a plus

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