Digital Customer Experience Manager

1 dia atrás

São Paulo, São Paulo, Brasil beBeeCustomerEngagement Tempo inteiro R$104.440 - R$134.320

We help the world run more efficiently.


Our organization focuses on delivering top-notch service experiences at scale for high-volume, low-touch private cloud customers. We're growing rapidly and seeking diverse technical and customer engagement professionals to join our global teams. You'll become part of a great team of smart technical and customer engagement experts with opportunities for growth and specialized development of your skills.


The Role

The Customer Engagement Manager oversees end-to-end customer engagement and delivery of contractual agreements and services for SAP Cloud Customers. This role involves managing various technical and engagement aspects throughout the customer lifecycle. You will work closely with Project Leads and internal delivery teams to ensure seamless execution of committed scope throughout the customer engagement lifecycle.


This position provides expert support in operations and facilitates the service lifecycle. Key responsibilities include:

  • Supporting sales to delivery handovers and customer onboarding to our platform.
  • Initiating digital service kick offs for customers.
  • Contributing to onboarding/transitioning customers to our services.
  • Supporting de-escalations of critical customer situations.
  • Executing feasibility studies/solution reviews as needed.
  • Contribute to customer release and maintenance activities.
  • Supporting customers on technical requirements throughout their lifecycle within our scope of engagement.
  • Executing problem management and continuous improvement initiatives.
  • Supporting customer satisfaction surveys.
  • Reviewing service credit cases.
  • Supporting commercial change requests.
  • Liaising with different stakeholders to ensure customer success.

Key Requirements

To succeed in this role, you will need:

  • Excellent communication and project management skills.
  • Strong technical knowledge of private cloud solutions.
  • Ability to work effectively in a fast-paced environment.
  • Experience in customer-facing roles or similar.

Benefits

As a member of our team, you can expect:

  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

Other Opportunities

This is an exciting opportunity to join our organization and contribute to delivering exceptional customer experiences. If you are a motivated and results-driven individual with a passion for customer engagement, we encourage you to apply.

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