Member Engagement Specialist

1 semana atrás


Brasil beBeeCustomerSuccess Tempo inteiro R$50.000 - R$80.000

We are seeking a highly skilled Customer Success Professional to support our clients.

Job Summary

The ideal candidate will play a key role in managing customer interactions, ensuring data accuracy, and maintaining high service standards. Responsibilities include proactive outreach, resolving member inquiries, and encouraging platform engagement.

Key Responsibilities
  • Understand unique member investment goals and strategies to ensure they are effectively set up to achieve success on the platform.
  • Drive key performance indicators around member engagement with the product, through phone and email interaction.
  • Deliver on a range of customer success responsibilities, including:
    • Help requests via phone and email
    • 20+ connected calls a week; promptly responding to member inbound requests via email; closing out cases in Salesforce; launching targeted email campaigns to improve Member's usage of the company's platform
    • Reporting common product and service feedback to internal teams
    • Salesforce administration processing, including contract verification and management
    • Proactive member outreach to drive improved platform adoption
  • Attending and participating in regular internal meetings and contributing to internal projects and initiatives as needed
Requirements
  • 2-6 years of professional experience
  • 2+ years of credible and demonstrated experience in a quota carrying role within B2B sales

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