IT Service Management Specialist

Há 5 dias


São Paulo, São Paulo, Brasil Genesys Tempo inteiro

Genesys empowers organizations to deliver exceptional customer experiences. As a leading provider of experience orchestration platforms, Genesys accelerates business growth by enabling personalized experiences at scale.

We foster a collaborative environment where employees can make a meaningful impact. Our team of over 6,000 people shares a passion for delivering empathetic experiences.

**Job Summary**

Genesys is seeking an IT Service Management professional to define and improve our ITSM practices.

**Key Responsibilities**

  • Experience in IT Service Management, including ITIL practices for incident, problem, and change management.
  • Fluent English required for effective communication with global teams.
  • Knowledge of IT process mapping, stakeholder management, and project leadership.
  • Ability to develop executive presentations and reports.
  • Experience with ServiceNow and Agile methodologies.
  • Effective relationships with technical and business stakeholders.

**Requirements**

  • ITIL Foundation V3 or ITIL 4 certification.
  • Knowledge of SCRUM/Kanban and OKRs.

**About Genesys**

Genesys orchestrates billions of customer experiences annually, empowering organizations to deliver proactive and personalized experiences. Our cloud, digital, and AI technologies enable businesses to connect with customers across every touchpoint.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to protected characteristics.



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