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IT Support Specialist

Há 1 mês

São Paulo, São Paulo, Brasil Danaher - Global Tempo inteiro
Job Summary

We are seeking a skilled IT Support Specialist to join our team at Danaher - Global. As an IT Support Specialist, you will be responsible for providing top-notch IT support to our customers in the LATAM region, ensuring their Data Management product, AQURE, runs smoothly and efficiently.

Your primary focus will be on delivering exceptional customer service, resolving technical issues, and managing installations. You will work closely with our customers to understand their IT needs and develop tailored solutions that meet their business objectives.

In this role, you will have the opportunity to:

  • Provide direct IT support for customer inquiries, issues, and installations related to AQURE.
  • Engage with customers to understand their IT requirements and develop solutions that meet their needs.
  • Develop and maintain standard operating procedures for IT delivery within the LATAM region.
  • Monitor and enhance service delivery models to improve efficiency and customer satisfaction.

Requirements

To be successful in this role, you will need:

  • Proven experience in providing healthcare IT support, managing customer inquiries, and resolving issues.
  • Demonstrable expertise in developing and implementing standard operating procedures for IT delivery.
  • Strong background in monitoring and improving service delivery models to enhance IT support and customer satisfaction.
  • Ability to manage multiple support requests simultaneously and prioritize tasks effectively.
  • Experience working in a multinational and diverse environment with strong interpersonal skills.

What We Offer

We offer a dynamic and innovative work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual with a passion for IT support, we encourage you to apply for this exciting opportunity.