IT Support Specialist
4 semanas atrás
Job Summary
We are seeking a highly skilled IT Support Specialist to join our team at Wipro Limited. As an IT Support Specialist, you will be responsible for resolving, maintaining, and managing client software, hardware, and network issues.
Key Responsibilities
- Ensure timely response to all client tickets
- Service requests solutioning with quality parameters
- Act as a custodian of client network, server, system, storage, platform, infrastructure, and equipment
- Perform root cause analysis and create an action plan to resolve problems
- Provide acceptance and immediate resolution to high-priority tickets
- Install and configure software and hardware requirements
- Adhere to timeliness as per priority of each issue
- Track tickets from acceptance to resolution stage
- Maintain timely backup of important data and logs
- Coordinate with on-site team for complex problem resolution
Requirements
- Technical knowledge of devices and networks
- Process excellence and ability to follow standards
- Systems thinking and problem-solving skills
- Collaborative working and execution excellence
Deliverables
- 100% adherence to SLA/timelines
- Zero customer escalation
Working at Wipro Limited
We are a leading global information technology, consulting and business process services company. We are committed to helping our clients and employees succeed in an increasingly complex world.
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