Expert Business Process Strategist

Há 3 dias


São Paulo, São Paulo, Brasil beBeeProcess Tempo inteiro R$85.812 - R$143.382
Business Process Improvement Specialist

We are seeking an experienced Business Process Improvement Specialist to lead strategic initiatives that enhance operational performance and customer satisfaction. The ideal candidate will have a strong background in process analysis, improvement, and Lean Six Sigma methodologies.

  • Key Responsibilities:
  • Lead cross-functional process improvement initiatives using Lean Six Sigma principles
  • Conduct comprehensive process mapping and design optimized processes aligned with business needs
  • Facilitate workshops and stakeholder interviews to gather insights and validate process flows
  • Develop and maintain detailed process documentation using various tools
  • Define and implement key performance indicators (KPIs) to measure process efficiency and effectiveness
  • Drive Customer Experience (CX) initiatives by integrating customer feedback into process design and improvement
  • Analyze survey results to identify trends, pain points, and opportunities for improvement
  • Present findings and recommendations to senior leadership with a focus on data-driven decision-making

Requirements:

  • Lean Six Sigma Black Belt certification
  • Experience in business process analysis and improvement
  • Strong analytical skills and experience with KPI development and performance tracking
  • Excellent communication, facilitation, and stakeholder management skills
  • Advanced English language proficiency
  • Desired: Bachelor's degree in Business Administration or related field

Preferred Skills:

  • Familiarity with Agile or Scrum methodologies
  • Background in change management and customer journey mapping
  • Experience managing CX programs, including NPS and CSAT
  • Proficiency in process modeling tools and survey platforms
  • Business process automation, including RPA

This is a hybrid position requiring regular virtual work as well as in-person presence at an assigned office location for a minimum of two days a week.

Ambitious Professionals Sought If you are driven, innovative, and passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.



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