Customer Support Professional

1 semana atrás


Petrópolis, Rio de Janeiro, Brasil beBeeCustomerSupport Tempo inteiro R$3.500 - R$5.500
Job Title: Technical Support Specialist

To provide an initial technical point of contact for customers, we conduct initial diagnostics and resolve faults where possible. We diagnose and repair basic and medium complexity fault-related cases using software diagnostics and network/product utility programs.

We allocate cases to the most appropriate 'next step' as part of the case flow process. Our team performs technical escalations in line with company procedure, monitors systems, customer networks and products, and deals with alerts and events as necessary.

Liaising and referring issues to relevant entities, our team documents all troubleshooting and case management actions via the electronic case management system.

About You
  • Excellent customer skills are required, along with good interpersonal and communication skills.
  • Strong time management, organisational and problem-solving skills, with the ability to work under pressure and deal with multiple tasks.
  • A team player who uses a collaborative approach to solve problems, with a determination to process tasks according to pre-defined processes.
  • Proactive, self-motivated and determined attitude, with proficiency in English and Portuguese.


  • Petrópolis, Rio de Janeiro, Brasil beBeeTechnical Tempo inteiro R$3.500 - R$5.500

    About the RoleAs a key member of our team, you will be responsible for providing exceptional technical support to customers. This involves conducting initial diagnostics and fault resolution where possible.Key responsibilities include:Providing a professional first point of contact for customersDiagnosing and/or repairing basic and medium complexity faults...


  • Petrópolis, Rio de Janeiro, Brasil beBeeCybersecurity Tempo inteiro R$104.304 - R$154.359

    About the RoleThe Cyber Security Analyst role is a key position in our global team responsible for protecting customer environments against cyber-attacks.As part of this team, you will work with security experts using the latest technologies to analyze potential security incidents and ensure that customer environments are always protected.Your Key...

  • Service Desk Analyst

    2 semanas atrás


    Petrópolis, Rio de Janeiro, Brasil Orange Sa Tempo inteiro

    about the roleTo provide professional technical support to customers from Orange Business.Monitor and proactively respond and communicate to alerts and events detection, avoiding/mitigating services disruptions and business impacts to customersRegister in an electronic ticket system any support information, intervention and interaction with Orange's...


  • Petrópolis, Rio de Janeiro, Brasil Orange Business Tempo inteiro US$104.000 - US$130.878 por ano

    Main ActivitiesSupport on the local communication projects.Support ideas to dissipate the local projects to the other entities.Support social media communication plan for Americas.Document the events happening on the MSC.Join meetings with business performance team to communicate and support their needs.Work on the design concepts for local communicationsBe...

  • Security Expert Wanted

    Há 16 horas


    Petrópolis, Rio de Janeiro, Brasil beBeeCyberSecurity Tempo inteiro R$987.000 - R$1.314.900

    Cyber Security Professional OpportunityWe are seeking an experienced Cyber Security Analyst to join our global team for a major account. This role requires shift work under a follow-the-sun model (Brazil, France & Malaysia).Key Responsibilities:Ensure customer environments are protected against cyber-attacks.Triage and investigate alarms generated by SIEM,...

  • Cyber Security Analyst

    Há 17 horas


    Petrópolis, Rio de Janeiro, Brasil Orange Business Tempo inteiro

    OverviewJoin to apply for the Cyber Security Analyst - SG role at Orange Business.Orange Cyberdefense specializes in design, implementation and support of security solutions and services. We are seeking a SOC Analyst to join our global team for a major account. The role requires shift work under a follow-the-sun model (Brazil, France &...

  • Help Desk Specialist

    1 semana atrás


    Petrópolis, Rio de Janeiro, Brasil beBeeSupport Tempo inteiro R$3.500 - R$5.500

    Job DescriptionThe primary responsibility of this role is to provide exceptional technical support to customers. This involves proactively monitoring and responding to alerts and events, minimizing the risk of service disruptions and business impacts.Technical diagnostics will be performed to identify and resolve issues in a timely manner.Status updates will...

  • Quality Specialist

    Há 6 dias


    Petrópolis, Rio de Janeiro, Brasil GE Aerospace Tempo inteiro R$40.000 - R$80.000 por ano

    Job Description SummaryWe are seeking a professional to join GE Aerospace's Quality Organization to conduct and support audits related to the Quality Management System and International Trade processes, ensuring compliance with both internal and external regulatory requirements.Job DescriptionKey Responsibilities:Audit Execution: Plan, execute, and document...

  • Delivery Project Manager

    2 semanas atrás


    Petrópolis, Rio de Janeiro, Brasil Orange Sa Tempo inteiro

    About the RoleThe Project Coordinator is an empowered project management role with full end-to-end responsibility to deliver specific Customer Network projects and implementations while controlling results and meeting agreed time, cost, and quality criteria to ensure Customer Satisfaction.This is an entry-level (Junior) position; however, it requires some...

  • Delivery Project Manager

    2 semanas atrás


    Petrópolis, Rio de Janeiro, Brasil Orange SA Tempo inteiro

    About the Role The Project Coordinator is an empowered project management role with full end-to-end responsibility to deliver specific Customer Network projects and implementations while controlling results and meeting agreed time, cost, and quality criteria to ensure Customer Satisfaction. This is an entry-level position (Junior), but it requires some...