
Technical Support Specialist
Há 7 dias
As a key member of our team, you will be responsible for providing exceptional technical support to customers. This involves conducting initial diagnostics and fault resolution where possible.
Key responsibilities include:
- Providing a professional first point of contact for customers
- Diagnosing and/or repairing basic and medium complexity faults using software diagnostics and network/product utility programs
- Ensuring cases are allocated to the next step in the case flow process
- Performing technical escalations in line with company procedure
- Monitoring systems, customer networks, and products, and dealing with alerts and events as appropriate
Additionally, you will liaise and refer issues to relevant entities as necessary, and document all troubleshooting and case management actions via an electronic case management system.
Work Requirements
This role may require shift work and flexibility in terms of working hours.
About YouTo succeed in this role, you will need excellent customer skills, good interpersonal and communication skills, and the ability to work under pressure.
Key skills and qualifications include:
- Excellent customer service skills
- Good interpersonal and communication skills
- Ability to work under pressure
- Problem-solving skills
- Flexibility in terms of working hours
You will also need to be proficient in English and Portuguese.
DepartmentOur Global Delivery & Operations department is committed to providing consistent, sustainable global solutions to our customers.
With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
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