Director of Service Delivery

Há 21 horas

São Paulo, São Paulo, Brasil beBeeLeader Tempo inteiro R$120.000 - R$150.000
Leadership Position

We are seeking an experienced and skilled leader to oversee our growing team of services consultants in the LATAM region. This role is responsible for ensuring project success, managing escalations, and building strong partnerships with Sales and Solution Architects to deliver exceptional outcomes for our customers. In addition to overseeing regional delivery, this leader will help shape and drive global and regional initiatives that improve processes and scale our business.

Key Responsibilities
  • Team Leadership & Development
    • Lead, coach, and develop a team of services consultants in the LATAM region.
    • Foster a culture of accountability, collaboration, and continuous learning.
    • Provide performance feedback, career development guidance, and mentoring to direct reports.
  • Regional Business Ownership
    • Own and manage services revenue delivery for LATAM, including project forecasting, quarterly target tracking, and weekly reporting to leadership.
    • Ensure successful delivery and overall health of the LATAM Professional Services portfolio.
    • Drive operational excellence through project oversight, process improvements, and adoption of best practices.
  • Customer Success & Escalation Management
    • Serve as the primary escalation point for LATAM Professional Services projects.
    • Partner with internal teams to resolve issues quickly while ensuring a positive customer experience.
    • Build trusted relationships with executive stakeholders across key customer accounts.
  • Cross-Functional Partnerships
    • Partner with the Solution Architect team to scope and define new customer engagements.
    • Collaborate with the Sales team to align on customer expectations, drive successful implementations, and identify opportunities for expansion.
    • Ensure seamless collaboration between regional Professional Services and global teams.
  • Global & Regional Initiatives
    • Contribute to and co-lead global and regional programs that improve service delivery processes, tools, and operational efficiency.
    • Represent the LATAM region in global Professional Services strategy discussions and initiatives.

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