Customer Service Team Lead

Há 4 dias

Belém, Pará, Brasil beBeeLeadership Tempo inteiro US$2.100 - US$28.290

Customer Service Supervisor Job Summary

We are a dedicated team committed to delivering exceptional customer service and support. Our ideal candidate will be responsible for leading, motivating, and training Associates to drive sales and performance during shift.

About the Role

This role requires a customer-focused individual who can deliver outstanding customer service and resolve inquiries promptly. The successful candidate will work closely with leadership to achieve store goals in sales, expenses, Associate retention, and training.

Key Responsibilities

  • Deliver outstanding customer service and resolve customer inquiries in a timely manner.
  • Lead, motivate, and train Associates to drive sales and performance during shift.
  • Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention, and training.
  • Ensure consistent execution of customer service programs, policies, and store technology components.
  • Manage cash processes, inventory, vendor check-ins, and store safety.
  • Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

What We Offer

In this role, you will have the opportunity to develop your skills and knowledge in customer service, leadership, and communication. You will also be part of a dynamic team that is committed to making a positive impact on our customers' lives.

Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Ability to lift up to 50 pounds and stand for long periods.

Why Work With Us

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We are an equal opportunities employer and welcome applications from diverse candidates.

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