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Há 1 mês
At SAP, we are seeking a skilled Digital Customer Engagement Manager to join our Enterprise Cloud Services team. As a key member of our organization, you will play a critical role in delivering exceptional customer experiences and driving business growth.
About the RoleThe successful candidate will be responsible for end-to-end customer engagement, including contract management, service delivery, and issue resolution. You will work closely with cross-functional teams to ensure seamless execution and exceed customer expectations.
Key Responsibilities- Support sales to delivery handover and customer onboarding
- Initiate digital service kick-offs for customers
- Contribute to onboarding/transitioning customers to ECS
- Support de-escalations of critical customer situations
- Execute technical feasibility studies/solution reviews (if applicable)
- Contribute to customer release and maintenance activities
To succeed in this role, you should have:
- Experience as an SAP technical consultant in a customer-facing role
- Hands-on experience with SAP Basis activities, SAP release upgrades, and infrastructure updates for cloud customers
- Excellent customer focus/networking/results-driven/self-organized/decision-making skills
- Strong knowledge of IT Service Management, SAP Basis, and SAP Application
We offer a highly collaborative team environment, a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options. Our company culture is focused on collaboration and a shared passion to help the world run better.
This is a hybrid model requisition, requiring 3 days a week in the office or with customers/partners – subject to local labor law and social partner involvement.
What We OfferSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services.
As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.
