Project Quality Manager

Overview of the Project Quality Manager Role:

The Project Quality Manager is responsible for ensuring that all aspects of project quality are managed and maintained across project and throughout their lifecycle. The Project Quality Manager will collaborate with various departments to oversee quality assurance and control activities, identify potential quality issues, and drive continuous improvement initiatives to ensure project deliverables meet or exceed client expectations.

Key Responsibilities:

• Review quality requirements, identify quality risks, and define appropriate mitigation plans.
• Assess quality assurance and quality control requirements and detect deviations.
• Support Tendering Managers on estimating resources (hours + costs) needed for the project quality.
• Prepare Project Quality Plan (PQP) and Project Quality Control Plan / Inspection Test Plan (PQCP / ITP) and/or any additional quality documents required by the customer.
• Review quality tender specifications qualification.

In project execution:

• Participate in the tender & project kick-off, as well as to the Project review governance when quality is necessary.
• Coordinate creation, completion, and approval of quality documentation.
• Monitor performance metrics to track quality performance throughout the project lifecycle.
• Conduct internal assessments, inspections, and audits to assess compliance with project quality standards.
• Coordinate correction and prevention actions for project non-conformities, lead communication and problem-solving with customers.
• Identify areas for improvement (on project level) and coordinate corrective & preventive actions for project quality issues as per SE directives.
• Ensure compliance with existing quality and customer satisfaction processes & train team members on quality processes and procedures.
• Lead customer interviews during project execution, collect regularly customer feedback & build action plan to ensure customer satisfaction.

Transversal Responsibilities:

• Lead or contribute to cross-analysis of project quality KPIs .Lessons Learnt, offers, and solutions quality.
• Lead or contribute to customer interviews to collect and analyze feedback.
• Provide expertise, guidance, and support to project teams on quality-related matters based on previous project quality experience.
• Contribute to developing, implementing, and improving quality assurance and quality control processes.
• Participate, for support as quality SME, in the supplier qualification process which is led by Supply Chain.
• Plan and lead quality training and awareness programs for project teams.
• Participate in the Quality community (PQL, QMS, etc.) (events, training, etc.).

Requirements and Skills:

• Excellent communication and negotiation skills and capability to obtain buy-in.
• Demonstrate leadership and collaboration abilities in multiple business, complex cross-functional, and multicultural environments.
• Analytical and problem-solving skills to identify quality issues and implement corrective actions.
• Leadership and conflict management abilities to guide and motivate project teams towards achieving high-quality projects.
• High attention to detail to ensure thorough quality assessments and documentation.
• Demonstrate proactivity approach to continuous improvement and adherence to quality standards.
• Ability to execute on challenging time constraints, prioritize, and manage indirect resources in a matrix organization.

Qualifications and Experience:

• Education: Master degree (or equivalence).
• Experience: 5 to 10 years' professional experience in quality management roles and customer experience.
• Experience in the Data Centre industry is significant.
• Stakeholder Management and influencing skills are required.
• Certifications: Green Belt or Black Belt certification – good to have.
• Quality Management (e.g., ISO standards) – good to have.
• Technical and functional skills: Expertise in QMS, quality control, and assurance principles and methodologies (Root cause Analysis, Fishbone, 8D etc.) and proficiency in quality management tools and software.
• Expertise in risk management, customer relationship, and project management and auditing.
• Expertise in project execution quality fundamentals (change, supplier, contractor, and requirement management)– good to have.
• General technical knowledge in engineering and manufacturing.
• Native Portuguese Speaker.
• Fluent in English (spoken and written).