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Digital Commerce Operations Manager
3 semanas atrás
Job Overview
- We are seeking a seasoned Support Manager to play a crucial role in ensuring the smooth operation of our digital commerce services.
About this Role
- This position is ideal for an experienced professional looking to take on new challenges and contribute their expertise to a dynamic team.
Main Responsibilities
- Develop and maintain relationships with business stakeholders and outsourced service providers
- Effectively manage shifts and coverage to meet business objectives
- Provide additional support to existing production support procedures
- Collaborate with management to improve and customize reports related to production support
- Prioritize issues raised and resolve them accordingly
- Coordinate escalation and resolution of major service issues
- Communicate promptly with management and business partners regarding critical outages until resolution
Required Skills and Qualifications
- Bachelor's Degree and six to ten years of experience as a Support Manager
- In-depth knowledge in information systems and the ability to identify, apply, and implement best practices
- Understanding of key business processes and competitive strategies related to the IT function
- Ability to provide direction and mentor less experienced teammates
Preferred Qualifications
- eCommerce experience
- Knowledge of one or more of the following eCommerce platforms - Magento, ATG, commercetools, Mirakl
- Experience with Open Source tools and frameworks
- Experience with cloud technologies, such as AWS, Azure, or GCP
- Strong understanding of SOA and/or Open API methodologies and service architectures
- Solid knowledge of relational database design and development (SQL, stored procedures, data modeling)
- Experience with messaging systems (i.e., MQ and JMS)
- Experience with build tools, such as Git, Maven, and Jenkins
Key Values
- Client Focus: We prioritize customer satisfaction and strive to deliver exceptional results.
- Owning the Outcome: We take ownership of our work and are accountable for achieving our goals.
- Adaptability: We are flexible and able to adapt to changing circumstances.
- Collaboration: We work collaboratively as a team to achieve our objectives.
Keywords:
- eCommerce
- Marketplace
- ATG
- Oracle
- Mirakl
- Support
- Remote Job
- Manager
- Project
- Hiring
- Marketplaces
- Magento
