Expert IT Support Technician

Há 2 dias

Rio de Janeiro, Rio de Janeiro, Brasil beBeeProfessional Tempo inteiro US$35.000 - US$55.000
Technical Support Specialist Role

We are seeking an enthusiastic and skilled Technical Support Specialist to be a vital part of our dynamic team. If you excel at providing top-notch technical support and enjoy collaborating with diverse teams to enhance user experience, we want to hear from you.

Key Responsibilities:
  • Provide prompt and effective Level 1 technical support to users, addressing their queries and technical issues with professionalism and empathy.
  • Efficiently log, dispatch, track, escalate, and follow up on support tickets to ensure timely resolution.
  • Maintain a high level of user satisfaction by delivering exceptional service and support.
  • Collaborate closely with various teams and departments to coordinate common tasks and improve IT Support service delivery.
  • Contribute to the knowledge base and documentation, ensuring resources are in place, accurate and up-to-date.
  • Undertake additional responsibilities as assigned to enhance the team's performance and user experience.
Requirements:
  • Minimum 2-3 years of experience in remote IT support or a similar role.
  • Proficient in the administration of Windows 10/11 and macOS environments.
  • Strong experience in managing Microsoft (Office) 365 services and Google Workspace.
  • Hands-on experience with Entra ID (former Azure Active Directory).
  • Familiarity with the ITIL framework and a foundational understanding of networking concepts.
  • Experience with Mobile Device Management (MDM) solutions is a plus.
  • Knowledge of modern AI tools like ChatGPT is a plus.
Personal Qualities:
  • Outstanding collaboration and communication skills that foster teamwork across diverse groups.
  • Proficient in written and spoken English (Advanced).
  • Excellent analytical abilities with a keen attention to detail.
  • Strong focus on user needs and a commitment to delivering quality service.
  • Positive attitude, flexibility, and proactive approach to problem-solving.
  • Ability to prioritize and manage multiple tasks effectively in a fast-paced environment while adhering to deadlines.
  • Experience working within multinational teams is desirable.

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