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Expert IT Infrastructure Professional
3 semanas atrás
We are seeking an experienced Infrastructure Support Specialist to provide IT support to our Brazil Office and associated projects.
- Offer technical support to both internal and offshore personnel, managing IT and telecommunication devices remotely and in person.
- Monitor the IT and communications infrastructure, ensuring proper maintenance and troubleshooting as needed.
- Order, set up, and assist in the installation, configuration, and upkeep of new IT devices and equipment.
- Oversee the maintenance of conference rooms, telecommunication equipment, and conduct regular checks of all workstations.
- Keep the asset management control updated and accurate.
- Collaborate with the IT Coordinator and Supply Chain to facilitate hardware and software procurement, shipping, and receiving for Brazil.
- Prioritize and manage support cases effectively, ensuring timely resolution.
- Collaborate with external IT vendors regarding support and technical issues.
- Foster positive working relationships with external third-party IT vendors and stakeholders.
- Propose enhancements to IT policies and procedures, and think innovatively to generate new concepts and developments.
- Assist in ensuring that the IT solutions implemented within the organization are cost-effective and efficient.
Our ideal candidate will possess a Bachelor's degree in computer science or a relevant field, along with experience in a similar role, providing solid knowledge and hands-on experience with Microsoft Office, Windows 10 or equivalent software; network infrastructure (both onshore and offshore); and server management.
The successful candidate will have a good understanding of networks, software, and hardware, as well as proficiency in English, both written and spoken.
